Annette Thomas
All American Healthcare Services
Philadelphia,PA
1
Certification
17
years of professional experience
Compassionate Caregiver skilled in managing client care and fostering supportive environments that prioritize comfort and safety. Enhanced customer experiences through effective communication and problem-solving abilities, delivering high levels of satisfaction.
Work History
Family Caregiver
5 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Adapted quickly to changing client needs and preferences, providing personalized support.
- Communicated effectively with healthcare professionals and family members to coordinate care plans.
- Maintained accurate records of client care and progress reports.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
Insurance Customer Service Representative
1 Year 8 Months- Provided accurate information on coverage options tailored to client needs.
- Managed customer inquiries regarding policy details and claims processes.
- Resolved customer complaints by coordinating with internal departments for swift resolutions.
- Trained new representatives on company policies and customer service best practices.
- Developed process improvements that enhanced response time for customer requests.
Worked in Housekeeping
4 Years 3 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Associate of Applied Science - Billing And Coding
Skills
Compassionate caregiving
Autism support
Legal guardianship
Meal preparation
Housekeeping
Verbal and written communication skills
Social interaction
Empathetic support
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Certification
- PCW - Personal Care Worker
Interests
My interest is serving my community and I have a very special interest in childen. My specialty is interacting with people. I have great communication skills with people
Timeline
Family Caregiver
All American Healthcare Services
03.2026 - CurrentRead More
Insurance Customer Service Representative
Senior Life Insurance Company
06.2024 - 02.2026Read More
Worked in Housekeeping
Select Medical Hospital
02.2009 - 05.2013Read More
Ultimate Medical Academy
Associate of Applied Science from Billing And Coding
Read More