Annette Torres
Allen Park,MI
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Hardworking, resourceful and proactive with good problem-solving skills. Gathers data, compiles information and prepares clear and concise reports. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Front End Team Member
Walmart
09.2023 - Current
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Process Assistant
Amazon
02.2020 - Current
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Assisted coworkers and staff members with special tasks on daily basis.
Surveillance Officer
Ponce Hilton Golf And Casino Resort
01.2006 - 02.2020
- Updated daily logs and produced reports outlining surveillance activities.
- Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
- Recorded audio and video of back-end money movements.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
Table Games Dealer
Ponce Hilton Golf And Casino Resort
10.2000 - 01.2006
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Table Games Dealer
Condado Plaza Hilton
11.1996 - 09.2000
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Welcomed customers and established immediate rapport to encourage gameplay.
Education
Associate Of Applied Science - Diagnostic Medical Sonography
NUC National University College
Ponce, PR11.2019
Bachelor Of Administrative Studies - Marketing
Inter American University of Puerto Rico Bayamon
Bayamon, PR06.1999
Skills
- Loss Prevention Strategies
- Productivity Standards
- Management Support
- Attendance Tracking
- Customer Service
- Effective Written and Verbal Communication
- Good Communication Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Team Member
Walmart
09.2023 - Current
Process Assistant
Amazon
02.2020 - Current
Surveillance Officer
Ponce Hilton Golf And Casino Resort
01.2006 - 02.2020
Table Games Dealer
Ponce Hilton Golf And Casino Resort
10.2000 - 01.2006
Table Games Dealer
Condado Plaza Hilton
11.1996 - 09.2000
Associate Of Applied Science - Diagnostic Medical Sonography
NUC National University College
Bachelor Of Administrative Studies - Marketing
Inter American University of Puerto Rico Bayamon