Annette Trujillo
Bosque Farms,NM
Summary
Dynamic and dedicated professional with a strong background in medical transport at ABQ Cab, excelling in patient care and communication. Proven ability to enhance operational efficiency and customer satisfaction through critical thinking and teamwork. Committed to HIPAA compliance and delivering exceptional service in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Medical Transport
ABQ Cab
06.2018 - 06.2024
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Language.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Achieved daily preparation for vehicle inspections prior to travel.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
Scheduler
UNM Hospital
06.2003 - 07.2015
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Clerk Specialist
UNM Hospital
03.1992 - 06.2003
- Handled incoming and outgoing correspondence, including sorting mail, drafting professional emails, and assisting with the preparation of marketing materials.
- Collaborated with colleagues to develop and implement new office procedures, resulting in an organized and efficient work environment.
- Facilitated interdepartmental communication to ensure smooth operations and timely project completion.
- Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.
- Maintained strict confidentiality when handling sensitive documents or discussing delicate personnel matters within the company culture.
- Reduced errors in data entry tasks by implementing thorough quality control measures.
- Assisted management in decision-making processes, providing detailed reports on departmental performance.
Education
Diploma - Basic
West Mesa
Albuquerque, NM05.1989
Skills
- Strong navigation skills
- Team player attitude
- Patient care
- Critical thinking
- HIPAA compliance
- Customer Service-oriented
- Adaptive decision making
- Teamwork
Timeline
Medical Transport
ABQ Cab
06.2018 - 06.2024
Scheduler
UNM Hospital
06.2003 - 07.2015
Clerk Specialist
UNM Hospital
03.1992 - 06.2003
Diploma - Basic
West Mesa
Similar Profiles
Tracy CasarrubiasTracy Casarrubias
Login Technician at Eurofins ABQLogin Technician at Eurofins ABQ
Soji ObagbemiSoji Obagbemi
IT Support Specialist at Top Cab, Inc. & City CabIT Support Specialist at Top Cab, Inc. & City Cab
Brittany RussellBrittany Russell
Kids Pastor at Harvest ABQKids Pastor at Harvest ABQ