CPC and COC certified coding professional with over 26 years in physician practice coding, specializing in Behavioral Health, Ophthalmology, and Neurology. Managed 16 remote coders while ensuring compliance with regulations, processing over 90 claims daily, and maintaining high accuracy in complex coding areas such as telehealth and addiction medicine.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Associate Manager, Physician Practice coding (Behavioral Health)
Banner University Medical Group
02.2015 - 05.2026
Physician practice coding for Behavioral health services across outpatient, inpatient, telehealth, and emergency room setting
Code addiction medicine services, including substance use disorder treatment and related behavioral health encounters
Code telehealth behavioral health services in the Emergency room based psychiatric evaluations and follow ups
Code specialized behavioral health treatment including TMS Therapy and Spravato/Esketamine administration and monitoring
Processing 90+ claims per day
Ensure Compliance with CMS, Payer, and Telehealth regulations
Provider education, guidance, and support to coding staff of 16 coders in fully remote environment
Assist with workflow, management, quality initiatives, and accuracy monitoring
Maintained high accuracy while meeting productivity and compliance standards
Worked in a fully remote setting to support coding operations.
Associate Manager, Neurology
Banner University Medical Group
02.2015 - 12.2019
Coded complex neurology procedures, including ultrasound-guided surgical services
Supported providers with accurate procedural and diagnosis coding
Ensured compliance with payer and regulatory requirements
Maintained high accuracy while meeting productivity and compliance standards
Coded high-volume Ophthalmology office visits for adults and pediatrics and surgical services
Specialized in Cataract surgeries, retinal vitrectomies. Laser procedure in office and outpatient surgery, removal of foreign bodies, ruptured globes, and Oculoplastic repairs
Coded routine retractions, contact lens fittings and sales of contact lenses
Supported providers with accurate E/M coding using 99202 – 99215 and Eye specific codes 92002 – 92014 and procedural coding
Served in an Associate Manager role supporting coding operations and staff
Maintained high accuracy while meeting productivity and compliance standards
Education
Certificate - Certified Outpatient Coder
AAPC
Tucson, AZ
03-2008
Certificate - Certified Professional Coder
AAPC
Tucson, AZ
11-2006
State Certified Medical Coder -
Pima Community College
01-1999
GED -
Pima Community College
01-1998
Skills
Behavioral health coding
Addiction medicine coding
Behavioral telehealth coding
Compliance and coding accuracy
E/M coding
ICD-10-CM/ICD-9
CPT/HCPCS
Physician coding
Telehealth services
Remote coding operations
Coder training
Mentorship
Task delegation
Recruiting and interviewing
Staff management
Performance evaluation
Orienting and training
Team leadership
Team collaboration
Attention to detail
Coding regulations
Microsoft Office
Telehealth services
Coding regulations
Certification
Certified Professional Coder (CPC), AAPC, 06
Certified Outpatient Coder (COC), AAPC, 08
State Certified Medical Coder, Pima Community College, 99
GED, Pima Community College, 98
Remote Eligible
True
References
Michele V. Quintana, 520-461-6727, Associate Director, 11