Annette Rae Villanueva
San Antonio
Summary
Dynamic Leasing Consultant with a proven track record at Kettle Properties, excelling in customer service and compliance with fair housing regulations. Skilled in lease agreements and record keeping, I foster strong tenant relationships and streamline leasing processes, enhancing tenant satisfaction and operational efficiency.
Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
30
30
years of professional experience
Work History
Leasing Consultant
Kettle Properties / Montage Apartments
03.2023 - 02.2025
- Assisted prospective tenants in navigating leasing options and completing applications
- Conducted property tours, showcasing amenities and enhancing tenant engagement
- Managed resident inquiries, providing timely responses and support for concerns
- Collaborated with maintenance team to ensure prompt resolution of service requests
- Maintained accurate records of rental agreements and tenant communications
- Utilized property management software to streamline leasing processes and documentation
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected and maintained careful records of rental payments and payment dates.
Office Assistant
Steves Pool Plastering
02.2017 - 07.2022
- Managed office correspondence and maintained filing systems to ensure efficient information retrieval.
- Assisted in scheduling appointments and coordinating meetings for project managers and clients.
- Processed invoices and expense reports, ensuring accuracy and timely submission for payment approvals.
- Supported inventory management by tracking supplies and placing orders as necessary to maintain stock levels.
- Coordinated communication between departments to facilitate project updates and streamline workflows.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Bail Bond Agent
Cowboy Bail Bonds
01.2013 - 02.2017
- Evaluated clients' financial situations to determine appropriate bail amounts and conditions.
- Collaborated with legal professionals to navigate complex bail processes efficiently.
- Negotiated terms with clients, ensuring clear understanding of obligations and responsibilities.
- Managed case documentation, ensuring accuracy and compliance with legal standards.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Processed payments from defendants to secure bonds.
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
- Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
Medical Receptionist
Barrio Comprehensive Family Health Care Center
02.2002 - 01.2003
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated effective communication between patients and healthcare providers to ensure seamless service delivery.
- Processed insurance claims and verified patient eligibility using electronic health record systems.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
Bail Bond Agent
Action Bail Bonds
08.1995 - 10.2001
- Mentored junior agents on industry practices and customer service techniques.
- Developed strategies to enhance client outreach and improve retention rates.
- Analyzed market trends to adjust pricing models for competitive advantage.
- Implemented process improvements that increased operational efficiency within the agency.
Education
No Degree - Medical Billing And Coding
Career Point Institute
San Antonio, TX03-2002
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Lease agreements
- Phone and email etiquette
- Leasing and sales
- Telephone and email etiquette
- Cash handling
- Basic mathematics
- Record keeping
- Flexible schedule
- Data entry
- Critical thinking
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Kettle Properties / Montage Apartments
03.2023 - 02.2025
Office Assistant
Steves Pool Plastering
02.2017 - 07.2022
Bail Bond Agent
Cowboy Bail Bonds
01.2013 - 02.2017
Medical Receptionist
Barrio Comprehensive Family Health Care Center
02.2002 - 01.2003
Bail Bond Agent
Action Bail Bonds
08.1995 - 10.2001
No Degree - Medical Billing And Coding
Career Point Institute