Anne-Valérie Noel
A/V Installer
Dallas,GA
Summary
AV Installer and Technician with expertise in AVL system integration and client training at Sound Enterprises. Achieved $3,000 in cost savings through optimized equipment maintenance. Proficient in technical support, cable management, and Salesforce, ensuring exceptional service and client satisfaction. Known for high productivity and timely project completion, with strong skills in audio-visual system configuration and troubleshooting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AV Installer / Technician
Sound Enterprises
Cumming, GA
08.2024 - Current
- Install and configure AVL systems for churches, funeral homes, and conferences.
- Run and terminate cabling for audio, video, and networking systems.
- Integrate PA systems, projectors, cameras, and Blackmagic video switchers for streaming.
- Provide training to client teams on installed systems for smooth operation.
- Offer ongoing technical support and maintenance for long-term client satisfaction.
Audio/Video Technician
Hiram SDA Church
Hiram, GA
12.2023 - Current
- Install, maintain, and troubleshoot AV systems, including soundboards, video switchers, and live-streaming equipment.
- Reduce operating costs by $3,000 within the first 60 days by repairing and servicing AV equipment in-house.
- Conduct cable runs, rack setups, and audio/video calibrations for worship services and events.
- Train church media team volunteers on proper use of installed systems, ensuring smooth operations.
Concierge Representative
Alignment Health Plan
Orange, CA
07.2023 - Current
- Provide personalized support to members regarding coverage, claims, and healthcare services.
- Deliver a high level of customer service, ensuring satisfaction in a fast-paced call center environment.
Customer Service Specialist III
Johnson & Johnson
Palm Beach Gardens, FL
09.2021 - 10.2022
- Managed orders for surgical equipment, ensuring timely delivery and troubleshooting issues for healthcare providers.
- Maintained detailed documentation and collaborated across teams to improve fulfillment processes.
Remote Client Service Specialist
Setra Systems Inc
Boxborough, MA
05.2020 - 09.2021
- Handled high-volume client orders, coordinated returns, and resolved product-related issues.
Remote French Customer Service Representative
Drive DeVilbiss Healthcare
Port Washington, NY
07.2018 - 03.2020
- Supported French and English-speaking customers with product questions, payments, and service concerns.
- Managed orders, payments, and service tickets while providing detailed product guidance.
- Deliver excellent customer service in a fast-paced, high call-volume environment.
Education
Associate of Applied Science - Audio Engineering
SAE Institute of Technology
Atlanta, GA06.2024
Skills
- AV system installation and programming
- Cable management and cabling techniques
- Technical support and troubleshooting
- Sound mixing and acoustics enhancement
- Video production and streaming
- AV issue resolution
- Verbal and written communication
- Speaker installation and maintenance
- Event support services
- Digital audio workstation expertise
- Networking for AV solutions
- Client training and assistance
- Salesforce proficiency
- SAP software knowledge
- Microsoft Office applications
Certification
- Dante Certification, 10/01/23, Present
- Control4 Certification, in progress
Languages
French
Native/ Bilingual
Accomplishments
- Promoted to a leadership role within three months for demonstrating initiative and technical expertise.
- Led a team of volunteers to successfully manage live events without technical issues.
- Trained church staff and volunteers on AVL operations, reducing reliance on outside technicians.
- Provided ongoing troubleshooting support, resolving technical issues efficiently to minimize downtime
- Successfully implemented new systems that allowed simultaneous live streaming and in-person events.
Affiliations
- Volunteer AV technician for local churches or community events.
- Organized and led community workshops on audio-visual technology.
- Member of AES (Audio Engineering Society)
- Event DJ, showcasing audio mixing and event management skills.
- Podcasting or video content creation
References
References available upon request.
Timeline
AV Installer / Technician
Sound Enterprises
08.2024 - Current
Audio/Video Technician
Hiram SDA Church
12.2023 - Current
Concierge Representative
Alignment Health Plan
07.2023 - Current
Customer Service Specialist III
Johnson & Johnson
09.2021 - 10.2022
Remote Client Service Specialist
Setra Systems Inc
05.2020 - 09.2021
Remote French Customer Service Representative
Drive DeVilbiss Healthcare
07.2018 - 03.2020
Associate of Applied Science - Audio Engineering
SAE Institute of Technology
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