Anngelia Turner
Overview
12
12
years of professional experience
Work History
In-Home Caregiver /Delivery Driver
Prestige Home Health
Allen
11.2013 - 11.2025
- Supported clients with daily living activities, transportation, scheduling, and personal care.
- Maintained professional communication with clients, family members, and medical providers.
- Assisted with budgeting, appointment coordination, and household management.
- Advocated for clients during medical appointments and monitored changes in health status.
- Interacted with clients to build rapport and trust, applying patience and empathy.
Loan Assistant
Small Business Administration
Ft.Worth
08.2020 - 07.2022
- Assisted small business owners with COVID-19 loan applications and support services.
- Reviewed and processed sensitive financial and business documentation.
- Communicated with applicants regarding application status, missing information, and next steps.
- Maintained accuracy while working in a high-volume, deadline-driven environment.
- Provided administrative and customer support to multiple departments.
Underwriting Service Assistant
State Farm
Richardson
03.2014 - 06.2020
- Managed inbound customer calls on insurance policies, billing, roadside assistance, and claims support, ensuring timely and accurate assistance.
- Assisted customers in filing auto and property insurance claims, guiding them through the process to ensure clarity and support.
- Processed payments and updated customer account information, maintaining accuracy to enhance customer satisfaction.
- Navigated multiple software systems while maintaining excellent customer service standards.
- Completed extensive training to serve as a customer advocate and problem solver.
Education
Bachelor of Science - Psychology
Ashford University
San Diego, CA09-2008
High School Diploma -
Mt. Pleasant High School
San Jose, CA06-1981
Some College (No Degree) - Psychology
San Diego State University
San Diego, CASkills
- Personal care
- Medication management
- Mobility assistance
- Health monitoring
- Client support
- Client relations
- Appointment scheduling
- Problem Resolution
- Payment Processing
- Claims Assistance
- Confidential Document Handling
- Data Entry & Documentation
- Microsoft Office & Computer Navigation
- Remote Communication
- Time Management
- Multitasking in Fast-Paced Environments
- Written and verbal communication
- Call management
Timeline
Loan Assistant
Small Business Administration
08.2020 - 07.2022
Underwriting Service Assistant
State Farm
03.2014 - 06.2020
In-Home Caregiver /Delivery Driver
Prestige Home Health
11.2013 - 11.2025
Bachelor of Science - Psychology
Ashford University
High School Diploma -
Mt. Pleasant High School
Some College (No Degree) - Psychology
San Diego State University