Anngelia Turner
Mckinney,TX
Summary
Dynamic Loan Assistant with proven expertise at the Small Business Administration, excelling in loan processing and compliance. Recognized for enhancing customer service through effective communication and collaboration. Proficient in Microsoft Office and skilled in team collaboration, ensuring streamlined operations and exceptional client support. Committed to delivering results in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Loan Assistant
Small Business Administration, SBA
08.2020 - 07.2022
- Assisted in processing loan applications, ensuring adherence to compliance and regulatory standards.
- Collaborated with underwriting team to gather necessary documentation for loan approvals.
- Maintained accurate records of loan transactions and client communications using internal systems.
- Supported customer inquiries regarding loan products, terms, and application statuses promptly.
- Facilitated communication between clients and lenders to streamline the loan process effectively.
- Organized and filed paperwork related to loans, enhancing retrieval efficiency for future reference.
Customer Service Representative
State Farm
03.2014 - 06.2020
- Provided exceptional support by resolving customer inquiries and complaints effectively.
- Assisted in training new team members on company policies and procedures.
- Utilized CRM software to manage customer interactions and maintain accurate records.
- Adapted quickly to changing priorities while ensuring consistent service delivery.
- Handled high-volume calls while maintaining professionalism and empathy towards customers.
Education
General Studies
Mt. Pleasant High
San Jose, CANo Degree - Psychology
San Diego State University
San Diego, CASkills
- Team collaboration
- Closing assistance
- Loan servicing
- Microsoft office
- Administrative support
Timeline
Loan Assistant
Small Business Administration, SBA
08.2020 - 07.2022
Customer Service Representative
State Farm
03.2014 - 06.2020
General Studies
Mt. Pleasant High
No Degree - Psychology
San Diego State University
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