Karson Fields
AR
Summary
Dynamic and results-oriented professional with a proven track record at Centennial Bank, where I enhanced loan processing efficiency and customer satisfaction. Expert in customer relationship management and proficient in Microsoft Office & Salesforce, I excel in team collaboration and leadership, significantly improving operational workflows and client retention. I have balanced multiple jobs simultaneously through strong analytical and organizational skills in fast-paced environments. Seeking to leverage these abilities in new fields and contribute to a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loan Assistant
Centennial Bank
08.2024 - Current
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
Cosmetologist (Part Time)
The Beauty School
04.2017 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Office Manager
Dodge Off Road, LLC
12.2021 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a communicator between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Cosmetology Instructor
The Beauty School
01.2019 - 04.2022
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Prepared students for jobs by offering guidance on portfolio development and enhancing their practical skills through various cosmetology techniques.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
Education
Associate of Science - Business
Arkansas State University
Jonesboro, AR05-2024
Cosmetology Instructor Program -
The Beauty School
Mountain Home, AR08-2019
Cosmetology -
The Beauty School
Mountain Home, AR03-2016
Skills
- Team Collaboration
- Customer Relationship Management
- Analytical Thinking
- Microsoft Office & Salesforce Programs
- Administrative Support
- Motivational/Leadership Skills
Certification
- Notary Public License - AR Secretary of State or equivalent authority.
Timeline
Loan Assistant
Centennial Bank
08.2024 - Current
Office Manager
Dodge Off Road, LLC
12.2021 - 01.2024
Cosmetology Instructor
The Beauty School
01.2019 - 04.2022
Cosmetologist (Part Time)
The Beauty School
04.2017 - Current
- Notary Public License - AR Secretary of State or equivalent authority.
Associate of Science - Business
Arkansas State University
Cosmetology Instructor Program -
The Beauty School
Cosmetology -
The Beauty School
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