Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucretia Jolliffe

Fayetteville,NC

Summary

Dedicated professional with experience at Cape Fear Valley Hospital, excelling in cleaning and sanitizing to ensure a safe environment. Demonstrated strong team collaboration and effective prioritization, enhancing operational efficiency. Known for empathy and attention to detail, contributing to improved patient and resident satisfaction. Proven ability to thrive under pressure while maintaining high standards.

Overview

12
12
years of professional experience

Work History

Environmental Services Housekeeper

Cape Fear Valley Hospital
01.2022 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Dietary Aide

HARMONY NURSING HOME
01.2020 - 07.2022
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Customer Service Representative

AT&T
07.2017 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

SITTER CNA

Autumn Care Nursing Home
03.2013 - 03.2017
  • Demonstrated empathy and kindness to display positive character traits.
  • Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
  • Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
  • Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.

Education

High School Diploma -

71ST HIGH SCHOOL
Fayetteville, NC
05-1994

Skills

  • Cleaning and sanitizing
  • Cleaning techniques
  • Cleaning and sanitation
  • Team collaboration

Timeline

Environmental Services Housekeeper

Cape Fear Valley Hospital
01.2022 - Current

Dietary Aide

HARMONY NURSING HOME
01.2020 - 07.2022

Customer Service Representative

AT&T
07.2017 - 06.2020

SITTER CNA

Autumn Care Nursing Home
03.2013 - 03.2017

High School Diploma -

71ST HIGH SCHOOL

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Lucretia Jolliffe