Annick Fe
7200 43rd Ave N,MN
Summary
Nutrition services professional with robust experience in food preparation, sanitation, and dietary standards. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Skilled in menu planning, portion control, and ensuring compliance with nutritional guidelines. Known for excellent communication and positive attitude.
Overview
7
7
years of professional experience
Work History
Nutrition Service Worker
Fairview Health Services
Minneapolis, MN
08.2022 - 05.2026
- Maintained compliance with food safety and sanitation standards during meal preparation and service.
- Assisted in menu planning, considering dietary restrictions and nutritional guidelines for diverse patient needs.
- Trained new staff on food service protocols and equipment operation to ensure efficient workflows.
- Monitored inventory levels, coordinating with suppliers to maintain adequate stock of kitchen supplies.
- Implemented process improvements that enhanced meal delivery efficiency and reduced food waste.
- Collaborated with clinical teams to adjust menus based on patient feedback and health requirements.
- Led initiatives to enhance customer service experience through improved communication and responsiveness to inquiries.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
- Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
- Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
- Participated in continuous improvement initiatives aimed at enhancing the overall quality of nutrition services offered to patients.
- Participated in regular staff training sessions to stay updated on current food safety practices and nutrition standards.
Customer Service Representative
Macys Department Store
Minneapolis, MN
03.2020 - 06.2022
- Assisted customers with product inquiries and resolved complaints effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure smooth store operations.
- Provided training and support to new staff on customer service standards.
- Implemented feedback mechanisms to improve service delivery and customer satisfaction.
- Monitored inventory levels and assisted in restocking shelves as needed.
- Developed relationships with repeat customers, fostering loyalty and retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Best Western Hotel
Minneapolis, MN
01.2019 - 04.2020
- Greeted guests and managed front desk operations to ensure a welcoming environment.
- Handled reservations and check-in/check-out processes efficiently using hotel management software.
- Assisted in resolving guest inquiries and complaints, enhancing customer satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Implemented streamlined check-in procedures, reducing wait times for guests during peak hours.
- Monitored inventory levels for office supplies and managed procurement to maintain operational efficiency.
- Developed and maintained positive relationships with repeat guests to enhance loyalty and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Arts - Cosmetology
Century College
White Bear Lake, MN09.2020
Skills
- Food preparation
- Microsoft office
- Sanitation practices
- Health promotion
- Meal planning
- Menu development
- Allergen awareness
- Nutrition
- Written and verbal communication
- Sanitation rules and regulations
- Meal distribution
Timeline
Nutrition Service Worker
Fairview Health Services
08.2022 - 05.2026
Customer Service Representative
Macys Department Store
03.2020 - 06.2022
Receptionist
Best Western Hotel
01.2019 - 04.2020
Associate of Arts - Cosmetology
Century College