Annie Battle
Atlanta,GA
Summary
Decisive professional delivering executive support and handles business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, organizational skills and recognized for exemplary customer service and collaboration.
Overview
18
18
years of professional experience
Work History
Contact Center Supervisor
The Home Depot
Atlanta, GA
09.2020 - Current
- Maintained a high level of professionalism among team members while providing guidance on how to handle challenging customer interactions.
- Conducted regular team meetings to discuss progress, successes, challenges, and opportunities for growth.
- Developed strategies for improving customer experience, resolving complaints, and increasing customer satisfaction scores.
- Collaborated with other departments within the organization in order to provide comprehensive support for customers.
Associate Support Department Supervisor
The Home Depot Inc
Atlanta, GA
01.2020 - 09.2020
- Maintained up-to-date records of customer interactions using various software programs such as Salesforce.com, Microsoft Excel and Microsoft Word.
- Assigned daily tasks to associates based on their skill sets and availability while ensuring workloads were balanced across the team.
- Organized team building events or activities designed to foster collaboration among members of the group.
- Collaborated with other departments throughout the organization in order coordinate initiatives that would benefit both parties involved.
Store Manager of Operations
Foot Locker
Atlanta, GA
05.2006 - 04.2017
- Developed and maintained store policies, procedures and operations manual.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Bachelor of Science - Political Science
Clayton State University
Morrow, GA12-2017
Skills
- Resourceful
- Document Management
- Project Management
- Presentation Skills
- Business Operations Knowledge
- Proficient in Microsoft Office Suite
- Customer Service Focus
- Verbal and Written Communication Skills
- Operations Management
- Problem Solving
Timeline
Contact Center Supervisor
The Home Depot
09.2020 - Current
Associate Support Department Supervisor
The Home Depot Inc
01.2020 - 09.2020
Store Manager of Operations
Foot Locker
05.2006 - 04.2017
Bachelor of Science - Political Science
Clayton State University