Heaven Phillips
Texarkana,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Style Consultant
Target
Texarkana, TX
11.2023 - 09.2024
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
Assistant Manager
Windsor Fashion
North Little Rock, AR
10.2022 - 06.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assistant Manager
Dollar General
Humnoke, AR
01.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
Sonic Drive-In
England, AR
05.2020 - 10.2021
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Desk Receptionist
Fitness Center
England, AR
01.2017 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Cleaner Helper
Senior Center
England, AR
05.2015 - 09.2015
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Handled equipment, chemicals, and materials properly and with caution.
Education
Associate of Arts - General Studies
Phillips Community College
Stuttgart, AR05.2021
High School Diploma -
England High School
England, AR05.2018
Skills
- Managing Multiple Priorities
- Customer Service and Satisfaction
- Employee Coaching and Mentoring
- Speech-Language Pathology
- Sales Reporting
- Shrinkage Prevention
- Executive Calendars
- Talent Recruitment and Development
- Team Motivation
- Hiring and Training
Timeline
Style Consultant
Target
11.2023 - 09.2024
Assistant Manager
Windsor Fashion
10.2022 - 06.2023
Assistant Manager
Dollar General
01.2021 - 07.2022
Assistant Manager
Sonic Drive-In
05.2020 - 10.2021
Front Desk Receptionist
Fitness Center
01.2017 - 01.2018
Cleaner Helper
Senior Center
05.2015 - 09.2015
Associate of Arts - General Studies
Phillips Community College
High School Diploma -
England High School