Annie Byers
Indianapolis,IN
Summary
Dynamic professional with a proven track record in elder care and customer service, exemplified during tenure at Cornerstone and Foundever "Sitel". Expert in managing high-stress situations and improving customer satisfaction, leveraging critical thinking and computer proficiency. Demonstrates exceptional time management and compassionate client interaction, achieving significant outcomes in both caregiving and technical support roles. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
Caregiver
Cornerstone
04.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
CSR
Foundever "Sitel"
02.2023 - 01.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- " Hybrid" work environment. IT work also performed when needed.
Education
Certification - Information Technology
My Computer Career
Indianapolis09.2024
High School Diploma -
James Whitcomb Riley
South Bend, IN06.2005
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Data Entry
- Computer Proficiency
- Troubleshooting mentality
Timeline
Caregiver
Cornerstone
04.2024 - Current
CSR
Foundever "Sitel"
02.2023 - 01.2024
Certification - Information Technology
My Computer Career
High School Diploma -
James Whitcomb Riley