Annie Bywater
Brigham City,UT
Summary
Driven by a strong background in child development and organizational skills, I excelled at Families, Friends, People by enhancing parent satisfaction and promoting healthy eating habits among children. My adept multitasking abilities and excellent communication fostered a nurturing environment, significantly improving operational efficiency and customer retention at Maddox Ranch House and Diversity Dance Utah.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Diversity Dance Utah
10.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected monthly payments, processed transactions and updated relevant records.
Daycare Owner/Operator
Families, Friends, People
09.2007 - Current
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
Restaurant Cashier
Maddox Ranch House
08.2005 - 06.2007
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Packed to-go food orders
- worked in the kitchen of the restaurant
- Streamlined checkout process, reducing wait times for customers.
- Provided training to new hires on register operations, improving team efficiency.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
Grocery Store Cashier
Kents Market Place
05.2003 - 07.2006
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Removed trash, swept, and mopped floors for professional appearance.
- Operated cash register to accurately process and record customer payments.
Education
High School Diploma -
Box Elder High School
Brigham City05.2006
Skills
Parent Communication
Curriculum Planning
Licensing Knowledge
Child development expertise
Nutrition planning
Activity Coordination
Multitasking
Multitasking Abilities
Excellent Communication
Organizational Skills
Parental Communication
CPR Certified
Child Development
Timeline
Front Desk Receptionist
Diversity Dance Utah
10.2019 - Current
Daycare Owner/Operator
Families, Friends, People
09.2007 - Current
Restaurant Cashier
Maddox Ranch House
08.2005 - 06.2007
Grocery Store Cashier
Kents Market Place
05.2003 - 07.2006
High School Diploma -
Box Elder High School
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