Annie Chen
New Smyrna Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2024
2024
years of professional experience
Work History
Barista
Starbucks
01.2021 - 03.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Bagger/Cashier
Publix
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Teacher
Tomoka Elementary
09.2022 - 06.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Hostess
Racing North Turn
06.2022 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Kindergarten Teacher
Living Faith Academy
05.1931 - 09.2020
- Built positive relationships with students and families for safe, trusted learning support.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Monitored and evaluated student progress through regular assessments and observations.
Substitute Teacher
Reading Edge Academy and Samsula Academy
08.2020 - 09.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
VPK Teacher's Assistant
Kindercare
1 1 - 07.2020
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
Education
Bachelors - Interdisciplinary Studies
Western Governors University
5.2016
Associate of Arts - undefined
Daytona State College
Daytona Beach, FL5.2013
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Spruce Creek High School, Daytona State College
Port Orange, FL2010
Skills
- Friendly, reliable, always prompt, and fast learner
- Team player, willing to go extra mile for others, customers, and co-workers
- I put 100% in what I do
- I have had many years of customer service experience
Timeline
Bagger/Cashier
Publix
04.2023 - Current
Teacher
Tomoka Elementary
09.2022 - 06.2023
Hostess
Racing North Turn
06.2022 - 09.2022
Barista
Starbucks
01.2021 - 03.2021
Substitute Teacher
Reading Edge Academy and Samsula Academy
08.2020 - 09.2020
Bachelors - Interdisciplinary Studies
Western Governors University
Associate of Arts - undefined
Daytona State College
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Spruce Creek High School, Daytona State College
VPK Teacher's Assistant
Kindercare
1 1 - 07.2020
Kindergarten Teacher
Living Faith Academy
05.1931 - 09.2020