Annie Cooke
Dillsburg,PA
Summary
Top-notch Underwriter with 30 years of solid experience in the Insurance Industry underwriting Commercial, Personal and Farm services. Conscientious and committed to adhering to standards, underwriting guidelines and authority levels.
Excellent reputation for resolving problems and improving customer satisfaction with strong customer service skills and relationship building.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Middle Market Underwriter - Commercial
Penn National Insurance
06.2023 - Current
- Underwriting, analyzing and generating new business and retaining renewal business
- Achieve growth targets, retention ratios, maintain loss and rate objectives for an assigned territory
- Multi-task and priority workflows efficiently to ensure timely and appropriate service
- Provide guidance, direction and mentor team members.
- Make approval and denial recommendations by determining accurate risk levels.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Develop strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
Senior Production Underwriter-Commercial/Personal/Farms
Tuscarora Wayne Group of Insurance Co
04.2002 - 05.2023
- Responsibilities include agency management of an assigned territory, including the areas of underwriting, claims processing, accounting and marketing; meet and encourage agents with growth, profit, new business and loss objectives; Achieving production and profitability for the company; Interview and recruit new agency appointments; Provide training to assigned agents on company target markets and rating systems; Approving and line underwriting of new business, renewals, endorsements and cancellations; Processing of new business, renewals, endorsements and cancellations; Meeting travel goals to assigned territory; Knowledge of commercial, personal and agricultural underwriting guidelines; Training and development of new underwriters and identifying additional developmental needs of existing personnel; Guide and mentor team members
Underwriting Assistant, Umbrella
Chubb Group of Insurance Companies
01.1993 - 04.2002
- Rating General Liability, Auto, Workers Compensation, Umbrella and Excess using computerized and manual process; Approving and processing risks which fall within established underwriting authority; Monitor monthly service production reports; Assist underwriters to enhance their productivity; Facilitate broker communications; Act as a mentor and training coordinator for underwriting and support staff; Organized events for branch personnel
Skills
- Proven experience in both Commercial and Personal lines underwriting
- Strong communication, leadership and negotiating skills
- Meet and exceed quality and productivity goals
- Train/share specialty knowledge with all team members
- Ability to work independently as well as in a team environment
- Ability to exercise initiative, decision making and judgment
- Ability to master multiple tasks of complex nature
- Build strong and lasting business relationships with independent agents
- High energy, Motivated, Self-Starting team member
- Identifies process improvements based on exposure to clients issues/concerns that directly impacts retention and new business production
- Ability to thrive in a fast paced environment
Certification
- Certified Insurance Service Representative (CISR) - 30+ years of Excellence
- Associate in Service (AIS)
- INS 21, 22 and 23 completions (AINS)
Community Service
- Mountain Ridge Church, Children's Ministry Team Leader, 2010- Present
- Dillsburg Farmers Fair Association, Fantastic Parade Chairperson, 2011- Present
- Farmers Fair Association Executive Board, 1st Vice President, 2022-Present
- Farmers Fair Association Executive Board, Member at Large, 2011-2022
References
References upon request
Community Service:
Children's Ministry Team Leader 2012-Present
Dillsburg Farmers Fair Executive Board - 1st VP 2022 - Present
Dillsburg Farmers Fair Fantastic Parade Chairperson 2011- Present
Timeline
Middle Market Underwriter - Commercial
Penn National Insurance
06.2023 - Current
Senior Production Underwriter-Commercial/Personal/Farms
Tuscarora Wayne Group of Insurance Co
04.2002 - 05.2023
Underwriting Assistant, Umbrella
Chubb Group of Insurance Companies
01.1993 - 04.2002