Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Languages
Timeline
Generic

Annie Crete

Plainville,CT

Summary

I’m naturally a helpful and grateful person. While I stay disciplined and productive in both my personal and professional life, I always prioritize people by making sure they are valued, and accepted for who they are. It’s all part of my journey to live a full life in each and every day.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Consumer and Shopper Engagement Multilingual Advis

The LEGO® Group
Enfield, CT
09.2020 - Current
  • Answering phone calls and emails ( from French and English speaking customers from around the world (mostly in the US, Canada (mainly French speakers from Quebec) and France.)
  • Identifying issues and offering solutions to turn each customer's bad experience in an outstanding one by showing empathy.
  • Help with training new advisors, mostly new bilingual French hires.
  • Help with products reviews in Canadian French language on the website before different campaigns are launched.
  • Use our department's resources to respond in the most effective and accurate way.
  • Using the knowledge I have gained over the years to support customer and also my co-workers.
  • Enhance our customers experiences by introducing new products and tools we offer.
  • Keep our customer's data are safe.

Co-owner-rental Properties

Self Employed
Plainville, CT
01.2019 - Current
  • Finding tenants.
  • Keep property clean and safe
  • Do all needed repairs
  • Collect rent
  • Pay insurance/tax/utilities
  • Bookkeeping

Co-Owner

Lacasse construction LLC
Plainville, CT
01.2002 - Current
  • Renovation/construction company that my husband and I have been operating together.

Ten Key Proof Operator

Bank of America
Hartford, CT
01.2008 - 03.2008
  • Processing checks through an encoding machine that places a magnetic ink character recognition print of the amount and other missing information that is needed along the bottom of the check.
  • Balance and reconcile daily deposits and prepare items for batch processing.
  • (The magnetic ink allows the checks to be batch-processed or read through a machine to direct the funds to the right accounts.)

Receptionist/Account Receivable/payable Clerk

Garage Gilles Roy (Freightliner & AcDelco Parts and service dealership)
Saint Georges, Quebec, Canada
07.1997 - 07.2002
  • Receptionist:
  • Answer and screen incoming calls
  • Handle and redirect customer queries
  • Take and distribute messages
  • Manage all visitors
  • Organize incoming and outgoing mail
  • Coordinate meetings and appointments
  • Assist with organization of company functions and events
  • Prepare letters and documents
  • Payables:
  • Updating and maintaining records of expenditures
  • Sending out payments for company credit cards
  • Responding to vendor invoices
  • Ensuring that all payments are made in accordance with company policy
  • Ensuring that all payments are sent on time
  • Resolving payment discrepancies and disputes on behalf of the company
  • Receivables:
  • Preparing and mailing invoices to customers
  • Posting payments to customer accounts
  • Organizing and filing deposit receipts as invoices are paid
  • Preparing reports on delinquent accounts and customer payment profiles
  • Reconciling cash receipts and deposits
  • Analyzing financial records for accuracy

Customer Service

Accomodation Carmen (convenience store)
Saint Georges, Quebec, Canada
06.1992 - 06.1995
  • Provide assistance to customers
  • Operating the cash register
  • Helping people locate products
  • Balance cash register
  • Prepare deposits
  • Socking shelves, and maintaining the store clean and organized.

Education

Associate degree - Accounting

Cegep Beauce-Appalaches
St-Georges, QC
01.1995

Skills

  • Bilingual French/English (Canadian French) 20 years

Certification

Driver's License

ADDITIONAL INFORMATION

I volunteer multiple times a year at my children's school helping out with multiple fundraisers, book fairs, school activities and robotics competitions. I also volunteer at sporting events mostly during swim team season and competitive cheerleading events. I'm always ready to lend a helping hand.

Languages

French
Native or Bilingual

Timeline

Consumer and Shopper Engagement Multilingual Advis

The LEGO® Group
09.2020 - Current

Co-owner-rental Properties

Self Employed
01.2019 - Current

Ten Key Proof Operator

Bank of America
01.2008 - 03.2008

Co-Owner

Lacasse construction LLC
01.2002 - Current

Receptionist/Account Receivable/payable Clerk

Garage Gilles Roy (Freightliner & AcDelco Parts and service dealership)
07.1997 - 07.2002

Customer Service

Accomodation Carmen (convenience store)
06.1992 - 06.1995

Associate degree - Accounting

Cegep Beauce-Appalaches

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Annie Crete