Annie Desautels
South Burlington,VT
Summary
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.
- Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
Work History
Restaurant Training Manager
Domino's Pizza
10.2013 - 09.2020
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
Server Assistant
Dale's Catering
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Served meals to customers according to established guidelines.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Inspected dishes and utensils for cleanliness.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Replenished condiments and other supplies at tables and service bars.
Cafe Assistant
Simply Divine Cafe
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
- Maximized sales opportunities by offering personalized product recommendations based on customer preferences.
- Helped with the coordinated catering orders for special events, ensuring timely delivery and set-up while maintaining excellent presentation standards.
- Helped with the food prep that went along with the catered orders as well as pulling each order together for customer pick up.
Horse Farm Manager
Aspen Ranch
- Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- This farm hosted a number of events from Weddings to children's parties. I was worked with the event planners when the event required the animals present.
- I would bathe, and prepare the horses for the event as well as managed the animals during the event itself.
- Cared for about 30 animals by feeding, watering, vaccinating and assisting with birthing.
Bartender and Training Server
Longhorn Steakhouse
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Can manage a 5 table section per rotation during rush hours.
- During lunch bar shits I am having to balance my bar top, service bar, takeout and serving tables.
- Assists coworkers during rush hours and can assure additional work is being completed.
Summer Camp Coordinator
Lajoe Stables
- Managed camp operations for horse riding facility serving over 8-10 campers each day.
- Evaluated camper feedback regularly, implementing improvements based on their suggestions for continued growth and success.
- Maintained a safe and welcoming environment for campers, addressing any behavioral issues promptly and professionally.
- Coordinated diverse recreational events to offer campers a wide range of activities, contributing to an unforgettable summer experience.
- Enhanced camper experience by developing engaging and age-appropriate daily activities.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Managed the horses around the children as well and enforced safety protocols to ensure everyone has safe fun.
Education
No Degree - Hospitality And Tourism Management
Community College of Vermont
Winooski, VTHigh School Diploma -
Champlain Valley Union
Hinesburg, VT06-2013
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Strong multitasking
- Team player attitude
- Customer service
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Professional appearance
- New hire training
Timeline
Bartender and Training Server
Longhorn Steakhouse
05.2021 - Current
Restaurant Training Manager
Domino's Pizza
10.2013 - 09.2020
Server Assistant
Dale's Catering
Cafe Assistant
Simply Divine Cafe
Horse Farm Manager
Aspen Ranch
Summer Camp Coordinator
Lajoe Stables
No Degree - Hospitality And Tourism Management
Community College of Vermont
High School Diploma -
Champlain Valley Union