Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Annie Dorval

Philadelphia,PA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

HMS-Host
08.2019 - Current
  • Improved team output through the use of efficient communication techniques and streamlined procedures.
  • Enhanced customer satisfaction through rapid dispute resolution, open communication, and guaranteeing top-notch service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Caregiver

Total Health Home Care
01.2018 - 08.2020
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Package Handler

UPS
07.2018 - 08.2019
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.

Education

Associate of Science - Business Administration

Community College of Philadelphia
Philadelphia, PA
01.2024

High School Diploma -

Canton High School
Canton, MA
06.2018

Skills

  • Fast Learner
  • Multitasker
  • Dependable
  • Optimistic
  • Goal Oriented
  • Responsible
  • Staff Development
  • Workforce Management
  • Expense Tracking
  • Performance Management
  • Business Development
  • Financial Management

Accomplishments

  • Member of the National Honors Society
  • Part of Student Activities Committee
  • Cheerleader
  • Former student of Upward Bound Student
  • Graduated high school with a GPA of 3.5

Certification

  • CPM - Certified Professional Manager
  • Barista Training - 2020-2024

Languages

French
Native or Bilingual

Timeline

Manager

HMS-Host
08.2019 - Current

Package Handler

UPS
07.2018 - 08.2019

Caregiver

Total Health Home Care
01.2018 - 08.2020

Associate of Science - Business Administration

Community College of Philadelphia

High School Diploma -

Canton High School

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Annie Dorval