ANNIE GARCIA LIMONTE

▸ Execute real-time insurance verification and eligibility checks prior to appointments, ensuring seamless billing and reimbursement.

▸ Manage end-to-end referral process, coordinating with physicians and specialists to obtain necessary medical authorizations.

▸ Coordinate complex medical scheduling for multiple providers, optimizing patient flow and minimizing schedule gaps.

▸ Maintain accurate patient records in the EHR system, keeping all demographic and insurance information current.

▸ Facilitated patient check-in/check-out processes, ensuring accurate collection of co-pays and verification of coverage for scheduled services.

▸ Managed multi-line phone system, efficiently triaging calls and directing them to appropriate departments to enhance communication.

▸ Supported executive staff with record-keeping and correspondence, streamlining authorization process for diagnostic tests.

• Coordinated patient scheduling and consultations for cosmetic procedures.
• Facilitated communication between patients and medical staff regarding treatment plans.

• Facilitated daily operations to ensure efficient call handling and customer service.
• Trained new team members on call center protocols and best practices.
• Monitored team performance and provided feedback to improve service quality.