Patricia Rivera
Waco,TX
Summary
Hardworking dental administrative professional offers great people skills, organized file management and deep understanding of patients protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Authorized to work in the US for any employer
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator/Insurance Verification Specialist
Brident Dental & Orthodontics
Waco, Texas
02.2023 - Current
- Assisted in the coordination of dental treatment plans for patients.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Maintained accurate inventory of dental supplies and equipment in the office.
- Arranged documents for insurance claims.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Collected payments from patients and arranged payment schedules.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Scheduled and confirmed patient appointments and consultations.
- Verified patient insurance coverage and eligibility for dental services.
- Explained complex insurance terms and policies to patients, providing clarity and support.
Front Desk Receptionist /treatment scheduler
Médico MD
Waco, TX
04.2017 - 02.2023
- Written communication, Scheduling, Task prioritization, Supported office manager with advance administrative abilities, including running payroll, preparing correspondence, managing mailings, Reaching out to existing patients to remained of appointments and about overdue appointments for routine cleanings, Assisted with resolving authorization and payment problems with patients insurance, Dentrix, Improved patient compliance with rules by maintaining friendly attitude and calm demeanor in challenging situations, Managed appointment calendar, Helping practice maintain current books by promptly collecting payments, Complied and input insurance information for new patients, Minimized infection risks by sanitizing desk, waiting area, and bathroom, Greeted patients and visitors to determine needs and direct accordingly, Received ,answered and responded to telephone messages, Checked patients in and out of appointments, Assisted patient with Care Credit , Sun bit and I care, Tracked and managed lab cases for timely delivery, Audited patient charts for payments and treatment.
Customer Service Representative
General Dynamics Information Technology
Waco, TX
01.2014 - 01.2017
- Managed call flow with up to Developed advanced physical filing system to handle high-volume paperwork needs for growing department
- Calls in queue per minute
- Skills: Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
- Call Center Representative versed in customer support in high call volume environments
- Superior computer skills and telephone etiquette
- Committed to addressing customer concerns with speed, accuracy and professionalism.
Dental Assistant/Receptionist
ABBAS FAMILY DENTISTRY
Helena, AL
05.2003 - 08.2007
- Prepare treatment room for patient by following prescribed procedures, Prepared patient for dental treatment by welcoming and comforting patient, Provided information to patient and employees questions and requests, Provided instrumentation by sterilizing and delivering to treatment room and passing instruments to complete dental work on patients, Helped front desk with documents and charting for patients records, appointments, Took inventory and helped with general housekeeping, Contributed to office by accomplishing related tasks as needed.
Education
High school or equivalent -
JEFFERSON HIGHSCHOOL DIPLOMA/GED ONLINE
01.2013
Skills
- Administrator support
- Bilingual
- Scheduling
- Microsoft
- Dentrix
- Administrative support
- Public speaking
- Coordination
- Treatment Planning Presentation
- Insurance Verification
- Treatment break down
Languages
- Spanish - Fluent
- English - Fluent
Timeline
Patient Care Coordinator/Insurance Verification Specialist
Brident Dental & Orthodontics
02.2023 - Current
Front Desk Receptionist /treatment scheduler
Médico MD
04.2017 - 02.2023
Customer Service Representative
General Dynamics Information Technology
01.2014 - 01.2017
Dental Assistant/Receptionist
ABBAS FAMILY DENTISTRY
05.2003 - 08.2007
High school or equivalent -
JEFFERSON HIGHSCHOOL DIPLOMA/GED ONLINE