Annie Garrett
Garland,TX
Summary
Highly energetic individual with a passion for solving problems, building relationships, and creating fun and engaging environments. Transitioning into entry-level IT with experience in many of Microsoft's industry-standard products including Microsoft 365 apps and Windows operating systems. Possesses an innate ability to troubleshoot devices including PCs, cell phones, printers, and applications that go hand in hand with an incredible attention to detail, troubleshooting skills, technical skills, and customer service skills. With new positions, able to adapt and merge seamlessly into workflows.
Overview
30
30
years of professional experience
Work History
Licensed Customer Support Specialist
Esurance
03.2022 - 05.2023
- Maintained working knowledge of Esurance property and casualty policies and related processes and procedures in order to clarify and explain to policyholders
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems and addressed billing inquiries
- Completed endorsement changes to policies, submitted proof of insurance identification according to state law, provided premium impact estimates, updated personal information and addresses
- Addressed continuous questions about premium increases with empathy and understanding
Associate Property Claims Adjuster
USAA
03.2021 - 10.2021
- Wrote content and simple structure estimates in Xactimate and issued same-day payments
- Conducted prompt and thorough investigations in order to determine policy coverage Evaluated facts of loss and interpreted state and/or federal laws and regulations
- Carefully reviewed all claim information to ensure accuracy and avert fraudulent claims
- Provided customer service to policyholders, third-party administrators, public adjusters, attorneys, contractors and vendors
- Collaborated with field and independent adjusters to assess damages
- Produced documents throughout the claims process
FNOL/Auto Express Adjuster, Kemper Insurance
Kemper Insurance
02.2020 - 02.2021
- Investigated and resolved first and third-party auto physical damage claims
- Documented all FNOL information, opened exposures, obtained recorded statements, videos, photos, injuries, witness statements and police reports
- Negotiated settlements with customers and third parties as well as communicated with attorneys and vendors
- Reviewed initial estimates, submitted payments and supplemental payments if needed
- Answered inbound calls from attorneys, body shops, vendors, hospitals, doctors, and third-party insurance companies
LifeCafé Morning Shift Supervisor
Lifetime Fitness
06.2023 - Current
- Oversees daily operations for the early morning shift in LifeCafé
- Quickly and efficiently responds to member questions, comments, and concerns
- Manages food prep responsibilities, maintains prep area and café area throughout shift
- Continuously monitors food quality and speed of service ensuring a positive member experience
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Onsite Property Manager
Onsite Apartment Landlord, Geodome Apartments
01.1994 - 12.1997
- Maintained and oversaw all operational duties of entire complex
- Responsible for advertising, prepping, and leasing of all units, including background checks
- Completed all leases for new tenants
- Collected and kept records of rental payments and paid all bills for complex
- Oversaw maintenance, cleaning, and repairs of complex and hired contractors when necessary
Elementary School Teacher
Elementary and Junior High Educator, SonRise Christian School
01.1995 - 05.1998
- Taught 1st, 6th, 7th, and 8th grade
- Designed and implemented daily lesson plans for the classroom
- Fostered student curiosity and interest in learning through hands-on activities and field trips
- Met with parents, guardians, and administrators and maintained an open-door policy for communication about student performance and improvements
Education
Bachelor of Arts - Elementary Education
Northern Arizona University
Flagstaff, AZ12.1994
Skills
- Hardware, Software, installation, troubleshooting, and configuration
- Highly Proficient in Windows Operating systems, Windows 7, 8, 85, 10, and 11
- Printer sharing, management, and troubleshooting
- Hands-on experience with multiple ticketing systems, including, Intercom, Zen Desk, and Guide Wire
- Expert in Microsoft 365 apps, Outlook, Sharepoint, Exchange, Teams, Word, Excel, and PowerPoint
- Adobe Suite, and Xactimate Proficient and Level 1 Certified
- Expert with Adobe, Photoshop, Illustrator, and Lightroom
- Worked with vendors, internal business partners, doctors, attorneys, and contractors to resolve insurance claims
- Extremely organized and detail-oriented
- Outstanding communication and interpersonal skills
- Exceptional grammar, professional writing, and creative content skills
- Superior problem solver and able to find creative solutions
- Excellent at database management and ability to learn and navigate company operating systems
- Fully self-motivated and able to function autonomously
Additional Information
- Licenses Adjuster - Property & Casualty | License # 288137195
Timeline
LifeCafé Morning Shift Supervisor
Lifetime Fitness
06.2023 - Current
Licensed Customer Support Specialist
Esurance
03.2022 - 05.2023
Associate Property Claims Adjuster
USAA
03.2021 - 10.2021
FNOL/Auto Express Adjuster, Kemper Insurance
Kemper Insurance
02.2020 - 02.2021
Elementary School Teacher
Elementary and Junior High Educator, SonRise Christian School
01.1995 - 05.1998
Onsite Property Manager
Onsite Apartment Landlord, Geodome Apartments
01.1994 - 12.1997
Bachelor of Arts - Elementary Education
Northern Arizona University
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