Maria Cristina Clever
Customer Interface
Fountain Inn,SC
Summary
- Customer Service Representative with 15+ years of experience in public and private sectors.
- Highly talented individual with excellent communication, interpersonal skills, filing and scheduling, looking to obtain customer service position.
Overview
4
4
years of professional experience
Work History
Customer Care Advocate
Esurance
Greenville, South Carolina
09.2018 - 05.2020
- Handled car insurance claims with 0 or 100% liability.
- Took first notice of loss, verified facts of loss, determined policy coverage, set method of inspection, set up rental, tow and issued payment.
- Engaged with claimants, body shops, medical providers, lien holders, attorneys, other insurance companies and departments in Esurance.
- Triaged the claim with management approval when liability is in question, injuries are present or other higher level exposures.
- Directed calls to other departments
Real Id Relief Customer Service Representative
South Carolina Department of Motor Vehicles
Fountain Inn, SC
07.2017 - 07.2018
- Examined, accepted, prepared, typed and printed all documents required in issuing Real ID driver's licenses, beginners permit, and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, handicap placards, golf cart permits, and temporary plates.
- Created and performed edits for the customer name and address fields.
- Administered knowledge and visual tests to driver requesting to operate Class D, F, M and CDL licenses.
- Collected all required fees and donations for Donate Life. Managed and maintained transaction payments via cash, credit/debit card, check or money order.
- Relieved clerk at the Camera Station
Beauty Advisor
Belk
Simpsonville, SC
08.2016 - 07.2017
- Upheld the friendly and welcoming image of Lancome brand and showcased cosmetics and sin care products as well as artistry to customers.
- Created a unique and customized brand experience for every customer
- Performed daily maintenance tasks including stock work and re-merchandising display based on the guidelines set.
- Ensured that the Lancome counter is clean and makeup tools are sanitized.
Education
Bachelor of Science - Secondary Education
03.2002
- Major in English
Skills
- Licensed Insurance Claims Adjuster
- Consistently ranked among the top 15 Insurance Claims Adjuster across Esurance offices in the US
- Assisted in the training and development of new hires at Esurance
- Led the 'Work from Home' pilot team when Esurance transitioned to working remote due to Covid outbreak
- Led the inventory team that performs a thorough review of the claim, came up with necessary course of action or resolution in order to either move claim forward or close features
- Led the Employee Engagement Team in the Rapid Response department of Esurance
- Proficient with Microsoft Applications: MS Office, Word, Excel and Powerpoint
- Can type 50 wpm
- First Call Resolution adn Customer Interface expert
- Strong ability to collaborate and work in a team environment
- Strong client relationship and interpersonal skills
CHARACTER REFERENCE
- Karen Palmiano (ADP Manager) Phone# (470) 695-8080
- Rafael Lagleva MD, Prisma Health Simpsonville Phone# (864) 449-1182
- Joan Westman Phone # (864) 729-0923
- Adrienne Jones, Insurance Adjuster Phone #(864) 871-4058
- Al Lavarias, Prisma Health Simpsonville Phone # (561) 932-3786
Timeline
Customer Care Advocate - Esurance
09.2018 - 05.2020
Real Id Relief Customer Service Representative - South Carolina Department of Motor Vehicles
07.2017 - 07.2018
Beauty Advisor - Belk
08.2016 - 07.2017
Saint Paul University Manila - Bachelor of Science, Secondary Education
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