Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Interests
Timeline
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Annie Heiskell

Harlingen,TX

Summary

Adept at transforming challenges into triumphs, I leveraged leadership and administrative skills at Classic's Bar & Grill to enhance operations and customer satisfaction. My proactive approach in policy formulation and team building resulted in significant service improvements, showcasing my ability to manage, resolve problems, and foster strong customer relationships.

Overview

25
25
years of professional experience

Work History

General Manager

Classic's Bar & Grill
Harlingen, TX
03.2017 - Current
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Office Manager

ProCare Neuro-Monitoring Services of Texas, LLC.
Harlingen, TX
07.2005 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Worked directly with technicians to ensure client information was received correctly and efficiently.
  • Maintained all client records in a safe and secure location.
  • Assisted with billing and appeals to all insurance companies, Medicare, Medicaid and attorney offices.
  • Ensured all accounts receivables were correct and in accordance with state guidelines.

Billing Clerk

South Texas Emergency Care Foundation
Harlingen, TX
02.2000 - 09.2005
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Specifically responsible for reviewing all Medicare payments and determining whether an appeal for additional payment was deemed necessary.
  • Filed payment appeals to Medicare, following state guidelines.
  • Maintained the front/reception area, which included but not limited to answering phones, assisting customers with any questions and assisting other staff to the necessary administrative department.

Education

No Degree - Medical

Texas State Technical College
Harlingen, TX

Skills

  • Team player
  • Problem resolution
  • Leadership and team building
  • Customer relations
  • Customer relationship management
  • Employee scheduling
  • Administrative skills

Affiliations

  • Past Chamber of Commerce Ambassador

Languages

Spanish
Limited Working

Interests

  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy cooking for friends and family gatherings
  • Avid Reader
  • Acting and Theater
  • Food Photography
  • Animal Welfare Advocacy
  • Music
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering

Timeline

General Manager

Classic's Bar & Grill
03.2017 - Current

Office Manager

ProCare Neuro-Monitoring Services of Texas, LLC.
07.2005 - 01.2024

Billing Clerk

South Texas Emergency Care Foundation
02.2000 - 09.2005

No Degree - Medical

Texas State Technical College

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Annie Heiskell