Annie Kahlfeldt
Liberty Township,Ohio
Summary
Relationship-driven healthcare professional with 10+ years of experience cultivating trust-based partnerships, stewarding long-term relationships, and advancing mission-aligned initiatives. Proven ability to engage high-value stakeholders through personalized outreach, consultative listening, and strategic communication. Extensive background in healthcare environments, executive collaboration, and portfolio-style relationship management—well suited for major donor engagement and stewardship in support of pediatric healthcare.
Overview
22
22
years of professional experience
Work History
Senior Practice Manager
Nordic Global - A Bon Secours Mercy Health Company
02.2025 - Current
- Built and steward high-trust, long-term relationships with healthcare professionals and senior leaders, serving as a primary advocate and strategic partner.
- Lead personalized, values-based engagement conversations focused on goals, motivation, and long-term commitment.
- Serve as a trusted liaison between consultants, executive leadership, and internal teams to align individual contributions with organizational mission and impact.
- Serve on an internal recognition board responsible for evaluating and honoring quarterly performance excellence across the organization.
- Partner with senior leaders on strategic initiatives, proposals, and high-level discussions supporting sustainable growth and service excellence.
- Utilize CRM systems to track relationship history, engagement touchpoints, and outcomes to inform ongoing outreach strategy.
Practice Manager
Nordic Global - A Bon Secours Mercy Health Company
06.2022 - 02.2025
- Managed and nurtured a portfolio of healthcare consultants through regular, personalized check-ins emphasizing trust, advocacy, and engagement.
- Conducted consultative conversations to understand individual motivations, goals, and needs, tailoring support accordingly.
- Provided coaching and feedback on performance, career development, and project alignment.
- Advocated internally for consultant placement, extensions, and growth opportunities.
- Maintained detailed relationship records and engagement history within CRM systems.
- Participated in process improvement initiatives to enhance engagement and retention.
Account Manager
Nordic Global - A Bon Secours Mercy Health Company
08.2021 - 04.2022
- Built and maintained strong relationships with key client stakeholders and internal teams to foster long-term partnerships.
- Delivered exceptional customer service through effective problem-solving and timely communication.
- Anticipated client needs and responded quickly to inbound requests, enhancing trust and responsiveness.
- Supported full sales lifecycle by tracking opportunities, confirming contract details, and preparing proposals.
- Scheduled interviews for consultants and coordinated logistics for client and on-site leads.
- Prepared and managed engagement-related contracts and documentation to ensure compliance and accuracy.
- Facilitated consultant onboarding through collaboration with internal teams and client site leads.
- Maintained accurate customer data, including business opportunities and communications, by adhering to internal processes.
Fulfillment Manager
Nordstrom
Overland Park, USA
10.2020 - 05.2021
- Hired, coached, trained, and developed employees in company policies and compliance requirements
- Identified and resolved systematic issues impacting reliability of order management system
- Collaborated with sales, operations, and other functional groups to manage high order volumes and consistently achieve key metrics
- Consulted with customers to quickly resolve problems, maintaining high satisfaction levels
Owner / Licensed Medicare Specialist / Independent Insurance Agent
National Medicare Group
Overland Park, USA
08.2018 - 05.2020
- Counseled senior clients during Medicare open enrollment, evaluating coverage options and aligning plans with individual medical and financial needs
- Trained and mentored new agents on prospecting and selling techniques
- Evaluated client needs and financial situations to provide counseling and Medicare supplement solutions to 250+ clients
- Generated new business through prospect lists and community networking
Sales Manager
Nordstrom
Cincinnati, Ohio
10.2009 - 05.2017
- Consistently ranked as top performer by driving revenue from high-value clients and premium accounts.
- Established relationships with key clients, while maintaining existing customer base.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Opened new location in Overland Park, Kansas and exceeded sales and profit goals by 9.5% in first year.
- Hired, onboarded, and trained employees for new store opening
- Analyzed consumer feedback and market data to establish merchandising strategies
- Managed project costs and adhered to budget requirements
- Built strong customer relationships, resolved complex issues, and boosted loyalty
Television Host
Victory Videos – Zone TV Show
Cincinnati, USA
10.2004 - 08.2007
- Delivered reports on music and entertainment news
- Used scripts and ad-libbing to introduce guests and close segments
Education
Bachelor of Science -
Full Sail University
10-2009
Associates - Digital Communications and Media/Multimedia
University of Cincinnati
01-2007
Skills
Core Competencies
- Personalized Outreach & Relationship Cultivation
- Healthcare & Mission-Driven Environments
- Consultative Listening & Needs Assessment
- Executive & Community Stakeholder Engagement
- Strategic Communication & Storytelling
- Prospect Development & Relationship Strategy
- CRM-Driven Relationship Tracking
- Cross-Functional Collaboration
Timeline
Senior Practice Manager
Nordic Global - A Bon Secours Mercy Health Company
02.2025 - Current
Practice Manager
Nordic Global - A Bon Secours Mercy Health Company
06.2022 - 02.2025
Account Manager
Nordic Global - A Bon Secours Mercy Health Company
08.2021 - 04.2022
Fulfillment Manager
Nordstrom
10.2020 - 05.2021
Owner / Licensed Medicare Specialist / Independent Insurance Agent
National Medicare Group
08.2018 - 05.2020
Sales Manager
Nordstrom
10.2009 - 05.2017
Television Host
Victory Videos – Zone TV Show
10.2004 - 08.2007
Bachelor of Science -
Full Sail University
Associates - Digital Communications and Media/Multimedia
University of Cincinnati