ANNIE LOUIS
Port Saint Lucie,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service
Teleperformance
10.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Advised customers on required information for claim submissions to progress applications.
- Provided primary customer support to internal and external customers.
- Completed customer applications and updated records to reflect current information.
- Trained new customer service representatives on best practices, policies and procedures.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Set up customer payment plans to cover annual policies and renewals.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing policies.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Calculated adjustments, premiums and refunds.
- Posted payments to accounts and maintained records.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Assisted customers with Spanish-language inquiries in timely and professional manner.
- Managed over 50 calls per day.
Stocker
Mega Centro
07.2019 - 07.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Consistently lifted materials weighing as much as 40 pounds
Education
High School Diploma -
Institution Mixte Le Cemencier
Croix Des Bouquets, Haiti10.2019
No Degree - Decoration
Go On
Delmas, Haiti10.2017
No Degree - Cosmetology
CENTRACA
Delmas, Haiti12.2016
Skills
- Report Creation
- Microsoft Excel
- Report Transcription
- Senior Leadership Support
- Customer Relations
- Retail Sales Customer Service
- Microsoft PowerPoint
- Sales Expertise
- Report Preparation
- Microsoft Word
- Active Listening
- Problem-Solving Ability
Timeline
Customer Service
Teleperformance
10.2021 - 05.2023
Stocker
Mega Centro
07.2019 - 07.2021
High School Diploma -
Institution Mixte Le Cemencier
No Degree - Decoration
Go On
No Degree - Cosmetology
CENTRACA