Jamecia Hampton
Macon,GA
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service
Walmart
Macon, GA.
05.2024 - Current
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
Live Web Customer Service Representative (CHAT)
Afni
Virtual, GA
06.2019 - 05.2024
- Online web chat associate
- Attracted potential customers by answering product and service questions, suggesting information about other products and service
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintained financial accounts by processing customer adjustment
- Recommended potential products or services to management by collecting customer information and analyzing customer need
- Prepared product or service reports by collecting and analyzing customer information
- Contributed to team effort by accomplishing related results as needed
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
NCR
Warner Robins, GA
10.2018 - 06.2019
- Sourced and managed customer retention database and online appointment booking system.
- Generated summaries on issues, refunds, and replacements, sending detailed updates to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GASkills
- Report creation
- Credit card payment processing
- System implementation
- Report generation
- Quality control
- Product organization
- Project management abilities
- Business development understanding
- Technologically savvy
- Schedule mastery
- Clerical support
- Conflict mediation
- Data evaluation
- Process optimization
- Office equipment proficiency
- Inbound and Outbound Calling
- Customer relations
- Microsoft Office expertise
- Call Center Operations
- Senior leadership support
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Customer Service
Walmart
05.2024 - Current
Live Web Customer Service Representative (CHAT)
Afni
06.2019 - 05.2024
Customer Service Representative
NCR
10.2018 - 06.2019
High School Diploma -
Warner Robins High School