Annie Mackenzie
Waldorf,Maryland
Summary
I have four years of Army JROTC experience.
With four years of customer service experience, I listen to customers questions and concerns and provide answers. I take orders, process payments using the point of sale system. I have improved product knowledge on a continual bases to provide optimal service.
Follows regulations, and safety procedures.
Assist in routine custodial, and/or general maintenance duties as needed.
My responsibilities have been to maintain inventory, answer phones, greet customers, and handling customer request.
In school for phlebotomy currently can draw blood from arms and hands, collect urine samples.
Overview
4
4
years of professional experience
Work History
Tickets and Travel
NDW Indian Head
Indian Head, MD
04.2024 - Current
- Created reports on daily ticket sales for management review.
- Assisted in resolving customer complaints by providing accurate information about the event and seating availability.
- Ensured compliance with company policies relating to ticket sales and distribution procedures.
- Kept track of facility rentals and bookings
Customer Service
Tractor Supply Company
Charlotte Hall, MD
10.2023 - 06.2024
- Attended to customer service issues.
- Developed customer service procedures, policies and standards for customer service department.
- Assisted customers and provided excellent customer service.
- Recognized by management for providing exceptional customer service.
Server
Dennys Diner
Waldorf, MD
03.2020 - 09.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
Phlebotomy
Phlebotomy Training Specialists
Alexandria, VA07-2024
High School Diploma -
Thomas Stone High School
Waldorf, MD06-2023
Skills
- Complaint Handling
- Answering calls
- Customer Service
- Excellent Communication
- Calm and Professional Under Pressure
- Sales Transactions
- Receive and placed orders
Accomplishments
- Recognized by the National Society Daughters of the American Revolution while in JROTC
- Recognized by the Military Officers Association of American while in JROTC
- Earned my color guard cord while in JROTC
- Recognized for getting credit card applications at Tractor Supply
Timeline
Tickets and Travel
NDW Indian Head
04.2024 - Current
Customer Service
Tractor Supply Company
10.2023 - 06.2024
Server
Dennys Diner
03.2020 - 09.2023
Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Thomas Stone High School
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