Bryan Norwood
Customer Service
Santa Clarita,CA
Summary
Proven customer service expert with a track record of resolving complex issues, evidenced by a successful tenure at Travel Services. Excels in active listening and critical thinking, enhancing customer loyalty and satisfaction. Demonstrated ability to manage high-stress situations, ensuring positive outcomes for all parties involved.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/ Travel Agent
Travel Services
11.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Red Robin
02.2012 - 10.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - General Studies
Collage of The Canyons
Santa Clarita, CA01-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Relationship building
- Problem resolution
Timeline
Customer Service Representative/ Travel Agent
Travel Services
11.2014 - Current
Server
Red Robin
02.2012 - 10.2014
Associate of Arts - General Studies
Collage of The Canyons
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