Naifeh Bishop
Indianapolis,Indiana
Summary
Excellent communication, listening and understanding skills. Capable of communicating with customers at all levels of the organization. Individual who is able to work hard in a fast-paced, ever-changing environment. Works well both independently and in groups. Able to adapt to any situation.
Overview
5
5
years of professional experience
Work History
Remote Travel Guide Agent /Sales Customer Service
RCI
Carmel, IN
10.2023 - 06.2024
- Assisted customers with booking vacations at RCI resorts all over the world, extended points, renewed memberships, deposited weeks to exchange for vacations, extended and combined bonus weeks.
- Processed credit card transactions over the phone.
- Offered members alternate vacations to find them a place that was similar to original vacation plans
- Booked hotel reservations, non and all inclusive resorts
- Using the RCI Sales force program and using a dialer to receive inbound and outbound calls
- Received Inbound calls and helped resolve concerns, and questions about RCI members accounts
- Cold calling RCI members to provide information to existing and new members.
- sent emails and voicemails to members about updating their RCI account to provide assistance with travel plans.
Warehouse Associate
Fastenal Fulfillment Center
05.2022 - 08.2023
- Collect boxes from Mini load and retrieve it back to Parcel Freight
- Package orders to process and ship out UPS and FedEx
- Utilize UPS and FedEx software to process packages for pick up
- Place packages on pallet to be picked up by UPS and FedEx
- Utilize forklift to distribute bulk product out to truck
- Offered to help Parcel Freight team leads with other warehouse projects such as providing quality control for international orders and demonstrating my willingness to learn new skills and expand my knowledge.
Cashier/customer Service
Lowe's Home Improvement
12.2019 - 03.2022
- Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment
- Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers
- Answered phone calls and directed customers to the appropriate department
- Processed card, cash, check, and gift card transactions
- Assisted customers with returns and bill transactions
- Trained new cashiers on policy and procedures
- Shared knowledge of best practices when dealing with difficult customers and transactions.
Education
Some college (No degree) -
Ivy Tech Community College
Indianapolis, INExercise Science
Indiana State University
Terre Haute, INHigh School Diploma -
Pike High School
Indianapolis, IN06.2017
Skills
- Flexible
- Customer Service
- Teamwork
- Hardworking
- Adaptability
- Quick learner
Timeline
Remote Travel Guide Agent /Sales Customer Service
RCI
10.2023 - 06.2024
Warehouse Associate
Fastenal Fulfillment Center
05.2022 - 08.2023
Cashier/customer Service
Lowe's Home Improvement
12.2019 - 03.2022
Some college (No degree) -
Ivy Tech Community College
Exercise Science
Indiana State University
High School Diploma -
Pike High School
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