Annie Miles
Utica,SD
Summary
Dynamic professional with extensive customer service experience, specializing in creating safe and enjoyable work environments. Proficient in records management and quality control, with a strong focus on fostering teamwork and enhancing operational efficiency. Recognized for implementing innovative strategies that improve workflow and maintain high service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shop Manager/Special Projects Coordinator
Upper Midwest Garage Door
Yankton, SD
11.2024 - Current
- Managed daily operations of garage door service and installation.
- Created postings for positions in the company, as well as hired new employees.
- Supervised team to ensure quality customer service and satisfaction.
- Designed handbooks and social media advertisements.
- Trained new staff on safety protocols and operational procedures.
- Maintained accurate records of service requests and inventory levels.
- Developed strategies to improve workflow efficiency within the shop.
- Guided team to consistently achieve daily, weekly and monthly production goals.
Surgical Core Technician
Mayo Clinic
Mankato, MN
12.2022 - 04.2023
- Prepared cases for next-day procedures to optimize surgical workflow.
- Organized and cleaned instruments and supplies within core areas.
- Transported patients to ensure timely access to surgical services.
- Delivered specimens and scopes to the lab from various hospital locations.
- Assisted in lifts and patient preparation to enhance surgical readiness.
- Sterilized and inspected instruments in operating room after each surgery.
- Set up machines and instruments for subsequent cases, ensuring operational efficiency.
Lead Phlebotomy Technician
Takeda Biolife
Mankato , MN
02.2018 - 12.2022
- Developed and implemented strategies to enhance team performance and improve processes.
- Prepared written plans for all employees to optimize production flow.
- Collected samples within a strict 30-minute timeframe.
- Obtained various blood samples through venipuncture techniques.
- Labeled blood vials with essential information, including time, date, and patient name.
- Counseled patients to alleviate fears and ensure cooperation during blood draws.
- Enforced infection control protocols and proper sharps disposal methods for safety.
- Instructed new team members on operational procedures and standard operating procedures (SOPs).
Certified Nursing Assistant
Mayo Clinic Charter House
Rochester, MN
02.2019 - 05.2020
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Surgical Coordinator and Patient Services
Retina Consultants of Minnesota
Mankato, MN
09.2023 - 2024
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Explained importance of surgery as well as what the procedure looks like as well as recovery.
Lead Bartender
Mickey's Sports Bar and Grille
Mankato , MN
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Education
Mankato East Senior High School
Mankato, MN05.2018
Associate of Science - Nursing
Rasmussen College
Mankato, MNSkills
- Educational feedback
- Detail-oriented
- Quality control
- Records management
- Records maintenance
- Project management
- Innovative teaching methods
- Teambuilding
- Personable
- Hardworking
- Calming
Certification
- CPR certified by Red Cross
- First aid and seizure training
- CNA Licensure in the state of Minnesota
- Phlebotomy Technician (PT)
Experience
["Bartenders"],["Nursing Assistants"],["Tutors"]
Education and Training
other,other
Timeline
Shop Manager/Special Projects Coordinator
Upper Midwest Garage Door
11.2024 - Current
Surgical Coordinator and Patient Services
Retina Consultants of Minnesota
09.2023 - 2024
Surgical Core Technician
Mayo Clinic
12.2022 - 04.2023
Certified Nursing Assistant
Mayo Clinic Charter House
02.2019 - 05.2020
Lead Phlebotomy Technician
Takeda Biolife
02.2018 - 12.2022
Lead Bartender
Mickey's Sports Bar and Grille
Mankato East Senior High School
Associate of Science - Nursing
Rasmussen College