Annie Moua
Minneapolis,MN
Summary
Empathetic Customer Service Advocate known for high productivity and efficient task completion. Specialize in conflict resolution, effective communication, and customer relationship management. Excel in active listening, problem-solving, and adaptability to ensure positive outcomes in customer interactions.
Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.
Overview
4
4
years of professional experience
Work History
Customer Service Advocate
Target
Maple Grove, Minnesota
11.2023 - 07.2024
- Picked up phone calls of concerns
- Answered questions for customers
- Helped customers
- Showed customers how to get around
- Greeted and assisted customers with inquiries regarding products and services.
- Developed relationships with customers through friendly conversations.
- Identified potential opportunities to upsell products or services.
Cashier
Cub Foods
Fridley, MN, MN
11.2022 - 12.2023
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
Good Deal Orientation
Minneapolis, MN
02.2020 - 09.2022
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Prairie Seeds High School Academy
Brooklyn Park, MN06-2023
Skills
- Order Fulfillment
- Report creation
- Account Management
- Report Generation
- Typing [Number] WPM
- Appointment Setting
Timeline
Customer Service Advocate
Target
11.2023 - 07.2024
Cashier
Cub Foods
11.2022 - 12.2023
Cashier
Good Deal Orientation
02.2020 - 09.2022
High School Diploma -
Prairie Seeds High School Academy