Annie Peyton
Rathdrum,ID
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver Support Manager
Community and Family Services Foundation
Spokane, WA
06.2024 - Current
- Guided foster families through the intricacies of the foster care system, enhancing self-reliance.
- Supported foster families by providing emotional assistance and helping them navigate the foster system.
- Facilitated vital case aide services for eligible foster children, complying with child welfare regulations.
- Facilitated family empowerment, enabling effective participation in the foster care framework.
Case Aide
Community and Family Services Foundation
Spokane, WA
12.2023 - 06.2024
- Safely transported foster children to various locations, ensuring timely arrival and effective travel planning.
- Provided a secure and supportive environment for foster children during transportation.
- Communicated effectively with foster children and relevant parties to facilitate smooth transitions.
Sales Receptionist
Elements Massage
Spokane , WA
12.2023 - 06.2024
- Investigated and analyzed client complaints to identify and resolve issues.
- Dealt with customer queries both in person and over the phone, providing accurate advice.
- Scheduled and confirmed appointments.
- Maintained an up-to-date knowledge of company products, pricing policies and promotions.
- Maintained a clean working environment by organizing office supplies and disposing of waste materials appropriately.
- Greeted customers and provided them with information regarding the products and services.
Student Support Coordinator Intern
Communities in Schools
Spokane, WA
09.2023 - 06.2024
- Collaborated with educators, families, and the community to enhance student learning and development while ensuring compliance with educational policies.
- Coordinated and managed school events, programs, and activities for student and family engagement.
- Provided consistent support and guidance to struggling students and created achievable goals with students.
- Worked with staff to create a positive, inclusive school culture.
- Aided in organizing in "Bite-2-Go".
Supervisor
Starbucks
Spokane , WA
08.2022 - 12.2023
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Complied with company policies, objectives and communication goals.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies and procedures.
Barista
Starbucks
Spokane, WA
06.2021 - 08.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Bachelor of Arts - Social Work
Eastern Washington University
Cheney, WA06-2024
Skills
- Documentation
- Compassionate client care
- Verbal and written communication
- Client advocacy
- Flexible schedule and availability
- Reliability and punctuality
- Empathetic listening
- First aid and safety
- Case management
- Autism support
- Behavior redirection
- Emotional support
- Multitasking and organization
Certification
- CPR and First Aid Certified
- Infant CPR and First Aid Certified
Languages
English
Native/ Bilingual
Russian
Elementary
References
References available upon request.
Timeline
Caregiver Support Manager
Community and Family Services Foundation
06.2024 - Current
Case Aide
Community and Family Services Foundation
12.2023 - 06.2024
Sales Receptionist
Elements Massage
12.2023 - 06.2024
Student Support Coordinator Intern
Communities in Schools
09.2023 - 06.2024
Supervisor
Starbucks
08.2022 - 12.2023
Barista
Starbucks
06.2021 - 08.2022
Bachelor of Arts - Social Work
Eastern Washington University
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