Annie Pitcock
Highland,MI
Summary
A friendly person who loves making relationships with others, both peers and customers. Has a lot of customer service background from Press & Scoop, and skilled in espresso machine operation and other coffee/ barista tasks. Excelled in creating a welcoming atmosphere, enhancing customer satisfaction, and training staff. Also has skills in cash handling and problem-solving to efficiently manage high-volume periods, significantly fostering customer loyalty and workplace productivity, while working in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Barista and Server
Press & Scoop
03.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for maximal productivity and safety.
- Interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Home Baker
Home Baked By Annie
01.2020 - Current
- Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
- Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
- Enhanced customer satisfaction by providing high-quality, visually appealing baked goods for special occasions and everyday enjoyment.
- Built a loyal customer base through targeted marketing efforts, including social media promotion and local advertising campaigns.
Employee
Maher Feed & Pet Supply
02.2021 - 06.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Proven ability to learn quickly and adapt to new situations.
- Loaded trucks/vehicles with feed such as hay, pallets, etc.
Education
Aspiring Associates - Baking And Pastry Arts/ Culinary
Oakland Community College
Michigan 07.2026
High School Diploma -
Lakeland Highschool
White Lake, MI06.2023
Skills
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Espresso machine operation
- Beverage Preparation
- Food Preparation
- Coffee Machinery
- Attention to Detail
Timeline
Barista and Server
Press & Scoop
03.2022 - Current
Employee
Maher Feed & Pet Supply
02.2021 - 06.2021
Home Baker
Home Baked By Annie
01.2020 - Current
Aspiring Associates - Baking And Pastry Arts/ Culinary
Oakland Community College
High School Diploma -
Lakeland Highschool