Annie Poole
El Cajon,CA
Summary
Dynamic and driven server with 12+ years of experience in the service and hospitality industry seeking a position to leverage my expertise in customer service, industry knowledge, and acquired skills to provide exceptional dining experiences. Proactive and friendly professional with strengths in organization, time management, and effective planning. Possessing strong leadership qualities and ability to improve team performance through hands-on training and coaching techniques. Committed to demonstrating and upholding standards while building great customer relations and contributing to company's success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server Trainer
The Fish Market Restaurant
San Diego, CA
05.2015 - Current
- Delivering superior service by leveraging extensive skill set and cultivated expertise.
- Promoted to trainer to teach new employees side work duties, menu knowledge, and high standards of service.
- Efficient at maintaining large table sections or banquet parties during peak hours.
- Mastered POS system, accurately recorded and processed guest orders and managed dietary needs accordingly with staff.
- Enhanced productivity through advanced skills in time management and multitasking.
Lead Server
RA Sushi Bar and Restaurant
San Diego, CA
03.2012 - 05.2015
- Earned successive promotions and mastered various positions to enhance performance.
- One of few servers relied upon to receive large table sections or large groups in high volume restaurant.
- Trained incoming employees and curated daily checklists and ensured standards were met within team.
- Received 100% scores on mystery shoppers and other customer-based reports
Education
High School Diploma -
Mount Miguel High School
San Diego, CA06-2011
Skills
- Meticulous attention to detail
- Organizational and multitasking skills
- Effective time management
- Resilience in high-pressure environments
- New employee mentoring
- Industry-specific knowledge
- Food safety oversight
- Wine service
Certification
- Food Handlers certification
- LEAD certification
Timeline
Server Trainer
The Fish Market Restaurant
05.2015 - Current
Lead Server
RA Sushi Bar and Restaurant
03.2012 - 05.2015
High School Diploma -
Mount Miguel High School
Similar Profiles
Edgar FranciscoEdgar Francisco
Busser at The Fish Market RestaurantBusser at The Fish Market Restaurant
Julia WilliamsJulia Williams
Customer Service Representative at Paia Fish Market RestaurantCustomer Service Representative at Paia Fish Market Restaurant
Marin LizarragaMarin Lizarraga
Server at Stella RestaurantServer at Stella Restaurant