Annie Pratt
Dallas,GA
Summary
Results-driven insurance professional with extensive experience in underwriting, claims management, and risk evaluation. Proven expertise in policy analysis, regulatory compliance, and risk mitigation, complemented by strong analytical and communication skills. Highly adaptable in fast-paced environments, consistently committed to delivering accurate decisions and enhancing operational efficiency while ensuring high-quality customer outcomes.
Overview
6
6
years of professional experience
Work History
Team Support Specialist
State Farm
241 Perimeter Center Pkwy NE, Dunwoody, GA 30346
07.2025 - Current
- Deliver timely responses to peer procedural questions, ensuring high-quality work outcomes.
- Conduct peer side-by-side reviews to drive quality improvements.
- Lead weekly huddles to deliver updates on procedures and operational topics.
Pricing Control (PC) Underwriting Service Assistant
State Farm
241 Perimeter Center Pkwy NE, Dunwoody, GA 30346
10.2022 - Current
- Prioritized critical work items to ensure timely and accurate processing.
- Processed high volumes of monetary and policy transactions for new and existing business, including rating and discounts for single-car and multi-car policies.
- Consistently exceeded accuracy and productivity targets while maintaining high-quality results and minimizing errors.
Claims Representative
State Farm
66 Perimeter Center East, Dunwoody, GA 30346
12.2019 - 10.2022
- Handled high-volume auto and property claims from initial investigation through completion, ensuring accurate liability assessment and fair claim resolution.
- Achieved and consistently met performance benchmarks for productivity, quality, and timeliness.
- Led in subrogation referrals by proactively identifying recovery potential, maximizing cost recovery, and reducing overall claim severity.
- Balanced customer service excellence with effective risk and loss management strategies.
Education
Bachelor of Science - Sociology
Kennesaw State University
1000 Chastain Rd NW, Kennesaw, GA 3014405-2020
Skills
- Dependability
- Strong verbal and written communication
- Problem solving
- Data entry
- Customer service
- Active listening
- Decision-making
- Critical thinking
- Claims investigation
- Time management
- Team collaboration
- Call center customer service
Timeline
Team Support Specialist
State Farm
07.2025 - Current
Pricing Control (PC) Underwriting Service Assistant
State Farm
10.2022 - Current
Claims Representative
State Farm
12.2019 - 10.2022
Bachelor of Science - Sociology
Kennesaw State University