Patrick Shepherd
Pennsylvania
Summary
Proactive professional with extensive experience in retail and security. Demonstrated expertise in conflict resolution and time management, ensuring adherence to security protocols and fostering a safe environment. Recognized for exceptional quality control and inspection skills, along with a strong work ethic and collaborative spirit. Capable of standing for extended periods and safely lifting heavy loads.
Overview
2
2
years of professional experience
Work History
Store Clerk
Smoker's Vapors
Mountville, PA
10.2024 - 12.2025
- Managed inventory levels, restocked shelves, and organized product displays.
- Operated point-of-sale system to process transactions efficiently and accurately.
- Maintained cleanliness and organization of sales floor and storage areas.
- Educated customers on product features, usage, and safety guidelines for products.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Ordered stock and stocked shelves with incoming shipments of products from vendors or suppliers.
- Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Handled customer complaints professionally, providing solutions to enhance their experience.
- Trained new staff on store procedures, product knowledge, and customer service standards.
Security
Little Mutants
Lancaster, PA
11.2023 - 09.2024
- Enforced security protocols within the workplace environment.
- Conducted daily security patrols of assigned areas.
- Monitored event activities to maintain order and security.
- Maintained security of personnel through in-depth security searches and patrols.
- Identified security threats and implemented countermeasures accordingly.
Education
High School Diploma -
Penn Manor High School
Millersville, PA06-2021
Some College (No Degree) - Occupational Safety And Environmental Health
Millersville University
Millersville, PASkills
- Inventory control
- Security enforcement
- Conflict resolution
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Multitasking
- Goal orientation
References
References available upon request.
Timeline
Store Clerk
Smoker's Vapors
10.2024 - 12.2025
Security
Little Mutants
11.2023 - 09.2024
High School Diploma -
Penn Manor High School
Some College (No Degree) - Occupational Safety And Environmental Health
Millersville University