Annie Underwood

• Filled out extended stay leases for vacation rentals, getting them ready for guest signatures
• Communicated with guests via emails/phone and sms to ensure completion of leases
• Assisted guests with reservations
• Resolved customer inquiries through phone and email communication, ensuring prompt issue resolution.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.

• Responded to reviews across vacation rental platforms.
• Assisted guests via social media platforms
• Responded to Better Business Bureau complaints by coordinating with local teams and leadership to ensure guest/owner satisfaction

• Assisted and did troubleshooting with guests for issues at vacation rentals.
• Secured vendors for repairs
• Trained new team members on operational procedures and best practices for customer service excellence.
• Collaborated on operational support tasks to achieve common goal.

• Coordinated maintenance requests, optimizing response time and tenant satisfaction levels.
• Conducted regular property inspections, identifying areas for improvement and necessary repairs.
• Collaborated with local vendors to secure competitive pricing for maintenance services.

• Managed property maintenance schedules, ensuring timely repairs and upkeep of vacation rentals.
• Coordinated guest check-ins and check-outs, enhancing overall customer experience and satisfaction.
• Managed a team of housekeepers
• Completed inspections of vacation rentals for cleanliness and maintenance
• Performed general maintenance on vacation rentals

I started as a housekeeper for Vacasa in 2014, moved up to Senior housekeeper in 2/15 and worked in that role supervising a team of housekeepers for about a year.

• Cleaned and maintained vacation rental properties to meet quality standards and guest expectations.
• Prepared homes for incoming guests by ensuring thorough cleaning and organization of all areas.
• Assisted in inventory management of cleaning supplies, ensuring availability for efficient operations.
• Followed safety and sanitation protocols to promote a healthy environment for guests and staff.

• Prepared and cooked meals following standardized recipes and safety procedures.
• Maintained cleanliness and organization of kitchen equipment and workstations.
• Assisted in inventory management, ensuring adequate stock levels of ingredients.
• Collaborated with team members to meet daily meal service demands efficiently.
• Trained new staff on food preparation techniques and safety standards.
• Implemented best practices for food safety, reducing risk of contamination.