Summary
Overview
Work History
Education
Skills
Timeline
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Cherrita Duke

Kissimmee

Summary

Proven leader with a track record of enhancing team performance at Extended Stay America through effective problem-solving and teamwork. Skilled in customer service and multitasking, I spearheaded initiatives that saw a 54% revenue increase. Adaptable and detail-oriented, I excel in fast-paced environments, ensuring quality and efficiency.

Overview

15
15
years of professional experience

Work History

Extended Stay America

Team Lead
05.2023 - 12.2024
  • Manage the guest arrival process with precision.
  • Coordinated and streamlined general management tasks involving reports and official records.
  • Directed all team activities when general manager was unavailable.
  • Performed detailed assessments to ensure compliance.

Assistant Manager

Starship Enterprises
12.2022 - 03.2024


  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding. Started two key partnerships that resulted in a 54% increase ir
  • Sorted all incoming packages by size, batch number, and type after opening them
  • Designed and built firmware to test associated hardware.
  • Was in charge of general cleaning and housekeeping, which included sweeping and mopping floors as well as removing and stacking

Sorter

Amazon
01.2023 - 04.2023


  • Created a new employee evaluation process that resulted in significant performance improvements
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding. Started two key partnerships that resulted in a 54% increase in

revenue.

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• Was in charge of general cleaning and housekeeping, which included sweeping and mopping floors as well as removing and stacking

Packer

Packer

Amazon
12.2021 - 04.2022


Wrapped and boxed [Type] and (Type] items quickly and correctly, maintaining uniformity to meer fulfillment targets. Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.equipment requirements, and packing options.

Patient Intake Specialist

Archer Systems
09.2019 - 02.2020


  • Priority Point of Contact between patients and healthcare institutions
  • • Exceed at handling a variety of customer service and administrative task and resolving customer issues and with expediency
  • Answered 60-80 incoming calls daily pertaining patients and healthcare

Customer Service Representative

Wayfair
04.2010 - 09.2011


  • • Inbound calls Placing orders handling 80-100 incoming calls daily • Checking ETA on items ordered by customers- Outbound calls
  • • Up selling when needed
  • • Verifying customer information
  • • Confirming online orders and data was correct

Education

Diploma -

Estacado High School
Lubbock, TX
05.2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking

Timeline

Extended Stay America

Team Lead
05.2023 - 12.2024

Sorter

Amazon
01.2023 - 04.2023

Assistant Manager

Starship Enterprises
12.2022 - 03.2024

Packer

Amazon
12.2021 - 04.2022

Patient Intake Specialist

Archer Systems
09.2019 - 02.2020

Customer Service Representative

Wayfair
04.2010 - 09.2011

Diploma -

Estacado High School
Cherrita Duke