Vira Dzhohan
Cleveland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience
Work with Opera
Overview
2022
2022
years of professional experience
Work History
Extended stay America
assistant general manager
Cleveland
11.2013 - 10.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Front Office Manager
Haytt regency
Cleveland
08.2008 - 10.2013
- Managed office supplies and equipment to ensure operational efficiency.
- Coordinated schedules and meetings for team members and executives.
- Oversaw daily office operations to maintain a productive work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supervised front desk staff, ensuring professional guest interactions.
- Coordinated room assignments and ensured efficient check-in/check-out processes.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Implemented customer service training programs for front office team.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Created and optimized employee schedules for shift coverage.
Holliday inn express
Front of
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Skills
- Customer service
- Office management
- Problem solving
- Team collaboration
- Team building
- Scheduling coordination
- Communication skills
- Friendly, positive attitude
- Microsoft office
- Organizational skills
Work Opera
Timeline
Extended stay America
assistant general manager
11.2013 - 10.2021
Front Office Manager
Haytt regency
08.2008 - 10.2013
Holliday inn express
Front of