Open To Work
Annie Vorrachit
Federal Way,WA
Work Preference
Summary
Results-driven professional with expertise in customer relationship management and team collaboration. Led initiatives that enhanced key performance indicators and promoted a culture of excellence in service delivery.
Overview
15
15
years of professional experience
Work History
Team Leader /Customer Service Supervisor
Target
Federal Way, Washington
10.2024 - Current
- Led team to ensure efficient store operations and customer satisfaction.
- Developed and monitored key performance indicators (KPIs) to evaluate and enhance team effectiveness.
- Facilitated team meetings to align on goals and streamline workflow, improving team collaboration.
- Coordinated daily tasks to ensure clean, organized store environment, enhancing customer experience.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Assistant Store Manager
Pacsun
Tukwila, Washington
11.2023 - 11.2024
- Developed and executed successful business strategies to boost revenue and penetrate new markets.
- Monitored sales trends, delivering insights to upper management for informed decision-making.
- Implemented loss prevention strategies to significantly minimize shrinkage risks.
- Managed team schedules to ensure optimal staffing levels and support operational efficiency.
- Conducted regular walk-throughs to identify and address issues affecting store appearance.
Customer Service Representative
Verizon
Federal Way, Washington
08.2022 - 11.2023
- Delivered knowledgeable and friendly service, fostering positive customer interactions and satisfaction.
- Resolved account inquiries and service issues, improving customer satisfaction and loyalty.
- Educated customers on product features and available services.
- Provided technical support for devices and network connectivity issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Assistant Manager
Champs Sports
Federal Way, Washington
02.2022 - 08.2022
- Led team meetings to set clear sales goals and improve operational processes.
- Collaborated with management to develop strategic plans for business objectives.
- Implemented visual merchandising strategies to elevate product displays.
- Supported daily store operations and enhanced staff performance through training and feedback.
- Tracked employee attendance, timekeeping, and payroll records to ensure compliance and accuracy.
Customer Service Representative
Safelite Auto Glass
Renton, Washington
12.2021 - 05.2022
- Resolved customer complaints, ensuring timely and satisfactory outcomes.
- Delivered product information and tailored recommendations to elevate customer satisfaction.
- Collaborated with team members to optimize service delivery processes, enhancing customer interactions.
- Conducted follow-up calls with customers post-resolution to verify satisfaction.
- Maintained professionalism under pressure, effectively diffusing tense situations.
Assistant Manager
Foot Locker
Tukwila, Washington
08.2020 - 01.2022
- Facilitated regular one-on-one meetings to evaluate performance and establish priorities.
- Conducted interviews for prospective employees to support informed hiring decisions.
- Executed opening, closing, and shift change functions to uphold operational standards.
- Collaborated in developing operational strategies to enhance team efficiency and productivity.
Fulfillment Associate
Amazon
Kent, Washington
10.2019 - 08.2020
- Packaged products accurately for customer orders, ensuring quality control.
- Operated material handling equipment to streamline product movement.
- Utilized handheld scanners for tracking merchandise throughout fulfillment the process.
- Trained new associates on best practices to uphold operational standards.
- Collaborated with team members to ensure a smooth workflow during shifts.
Front Desk Receptionist
LA Fitness
Federal Way, Washington
07.2019 - 10.2019
- Delivered excellent customer service by responding promptly to inquiries via phone and email.
- Answered incoming calls, efficiently redirecting callers and documenting messages.
- Managed multi-line phone system, directing calls to optimize customer communication.
- Processed payments, ensuring accurate receipts and change for customer satisfaction.
- Maintained organized front desk area to enhance workflow.
Lead Key Holder
Old Navy
Georgetown, Texas
10.2018 - 06.2019
- Trained and mentored team members to enhance customer service standards and improve customer satisfaction.
- Conducted daily store inspections to evaluate operations and customer service quality.
- Monitored cash handling, merchandise replenishment, stockroom organization, and operational processes for compliance.
- Supported store manager in formulating strategies for sales growth and cost reduction.
- Assisted in onboarding key holders and staff on company policies and procedures.
Assistant Store Manager
queens hair & wigs beauty
Renton, Washington
02.2013 - 08.2018
- Managed day-to-day operations, encompassing customer service, inventory management, and staff scheduling.
- Streamlined daily store operations to enhance customer experience while maintaining visual merchandising standards.
- Implemented inventory control measures to ensure consistent stock availability and minimize stock discrepancies.
- Coordinated employee schedules to ensure optimal staffing levels.
- Conducted interviews and vetted job applicants to secure qualified team members.
Booking Agent
Virgin America
Kent, Washington
03.2011 - 01.2013
- Processed reservations from patrons through phone and online channels to ensure seamless customer experience.
- Resolved booking conflicts to uphold client satisfaction and service quality.
- Leveraged booking software to streamline tracking of reservations and changes.
- Identified and implemented process improvements to enhance booking efficiency.
- Answered multi-line telephone inquiries with professionalism and clarity.
Education
High School Diploma -
Mount Rainier
DesMoines, WA06-2006
Skills
- Team leadership
- Performance management
- Customer relationship management
- Client and member support
- Call center operations
- Process improvement
- Sales forecasting
- Inventory control
- Strategic planning
Timeline
Team Leader /Customer Service Supervisor
Target
10.2024 - Current
Assistant Store Manager
Pacsun
11.2023 - 11.2024
Customer Service Representative
Verizon
08.2022 - 11.2023
Assistant Manager
Champs Sports
02.2022 - 08.2022
Customer Service Representative
Safelite Auto Glass
12.2021 - 05.2022
Assistant Manager
Foot Locker
08.2020 - 01.2022
Fulfillment Associate
Amazon
10.2019 - 08.2020
Front Desk Receptionist
LA Fitness
07.2019 - 10.2019
Lead Key Holder
Old Navy
10.2018 - 06.2019
Assistant Store Manager
queens hair & wigs beauty
02.2013 - 08.2018
Booking Agent
Virgin America
03.2011 - 01.2013
High School Diploma -
Mount Rainier