Annie Welner
Richmond,ME
Summary
Eight-year Army veteran. Skilled in leadership, logistics, planning, personnel management, economics, and business negotiation. Operational oversight and control of multiple communications. Dynamic professional with a proven track record, excelling in inventory management and customer service. Recognized for innovative problem-solving and effective team collaboration, I consistently enhance operational efficiency while maintaining a positive workplace atmosphere. My strong communication skills and attention to detail drive exceptional results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Professional Cleaner
The Cleaning Authority
Freeport, ME
01.2024 - Current
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Responded promptly to customer inquiries regarding services provided.
- Managed multiple tasks simultaneously while adhering to strict timelines.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Property Maintenance Worker
Able Managment
Lewiston, ME
12.2021 - 12.2023
- Installed drywall panels and painted interior walls when necessary.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Inspected buildings and grounds for safety hazards and code violations.
- Responded to service requests from tenants in a timely manner.
- Prepared estimates for materials required to complete repair jobs.
- Maintained records of all maintenance activities performed on the property.
- Managed inventory of supplies used for property maintenance tasks.
- Recorded type and cost of maintenance or repair work.
- Implemented troubleshooting techniques to resolve issue.
- Repaired machines, equipment or structures using tools or equipment.
- Operated power tools such as saws and drills to perform various repairs.
- Assisted in cleaning up debris from construction sites or landscaping projects.
- Repaired broken windows, doors, walls, floors, ceilings, roofs, and other building components.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Shipping Manager
Hancock Gourmet Lobster
Topsham, ME
09.2018 - 07.2020
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
- Handled customer complaints related to shipping issues promptly and professionally.
- Consistently met company and department objectives within budget and time constraints.
- Created and enforced policies and procedures for entire logistics team.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Researched new shipping methods to reduce costs while maintaining quality standards.
- Maintained accurate records of all outgoing freight activities.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Implemented bar coding system to identify location and quantities of requested items.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Organized storage areas to maximize movement and minimize labor.
- Implemented and planned warehouse safety and security programs and activities.
- Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
- Inspected item packaging, labels and barcodes for accuracy.
- Organized and managed the loading, unloading, packing and shipping of products.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cook
Block n Tackle
Harpswell, ME
06.2018 - 08.2018
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Supervised and trained kitchen staff on proper preparation techniques.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Executed proper techniques when preparing menu item ingredients.
Roofing Laborer
Welner Roofing
Harpswell, ME
03.2018 - 06.2018
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Assisted skilled workers in performing more complex tasks such as installing sheet metal flashings.
- Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
- Communicated clearly and reliably with foreman and crew leaders, highlighting safety concerns and detailing project progress.
- Cemented and nailed flashing strips of over joints to achieve watertight seals.
- Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Selected necessary materials and calculated dimensions to develop plan appropriate to specifications.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Inspected all completed projects for conformance to standards of quality before leaving a job site.
- Worked with supervisor and foreman to ensure that work was performed correctly within time constraints.
- Set up ladders or scaffolding to safely access roof.
- Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.
Order Picker
L.L. Bean
Freeport, ME
09.2017 - 02.2018
- Ensured that all safety regulations were followed while performing work duties.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Utilized RF scanner to accurately locate and pick various products from warehouse shelves.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Collaborated with team members to meet daily picking targets and deadlines.
- Implemented time-management skills to prioritize urgent orders and manage workload.
- Selected products and items from shelves and pallets for customer orders.
Security Officer
Lagarda Security
Lansing, MI
01.2017 - 07.2017
- Provided escorts for visitors as needed throughout the facility.
- Responded to alarms and conducted investigations as required.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided friendly and professional assistance to employees, visitors and customers.
Freight Handler
Freight Handlers Inc.
Lansing, MI
02.2016 - 06.2017
- Operated scanning equipment to track inventory and document cargo movement.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Identified damaged products during unloading process and reported them immediately.
- Secured cargo for transport using straps, blocking, and bracing materials.
- Managed time effectively to maximize productivity during shifts.
- Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Assisted with inventory counts and reconciled numbers with shipping documents.
- Performed manual lifting and moving of heavy objects on a regular basis.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Senior Signal Sergeant
U.S. Army Active Duty
06.2008 - 01.2016
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Organized and coordinated equipment for field operations.
- Conducted training to improve troops' abilities.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Maintained discipline among troops while deployed overseas.
- Participated in team-based tactical exercises focusing on effective communication and strategy implementation.
- Supervised personnel during daily operations.
- Briefed superiors on mission outcomes and suggested improvements for future operations.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Displayed leadership in accomplishing assignments and learning new skills.
- Installed and employed signal support systems and terminal devices for battlefield situations.
Education
Some College (No Degree) -
Southern Maine Community College
South Portland, MESome College (No Degree) -
American Military University
Some College (No Degree) -
Lansing Community College
Lansing, MISkills
- Inventory management
- Task prioritization
- Attention to detail
- Communication skills
- Customer service
- Time management
- Problem solving
- Team collaboration
- Multitasking and organization
- Professional demeanor
References
References available upon request.
Timeline
Professional Cleaner
The Cleaning Authority
01.2024 - Current
Property Maintenance Worker
Able Managment
12.2021 - 12.2023
Shipping Manager
Hancock Gourmet Lobster
09.2018 - 07.2020
Cook
Block n Tackle
06.2018 - 08.2018
Roofing Laborer
Welner Roofing
03.2018 - 06.2018
Order Picker
L.L. Bean
09.2017 - 02.2018
Security Officer
Lagarda Security
01.2017 - 07.2017
Freight Handler
Freight Handlers Inc.
02.2016 - 06.2017
Senior Signal Sergeant
U.S. Army Active Duty
06.2008 - 01.2016
Some College (No Degree) -
Southern Maine Community College
Some College (No Degree) -
American Military University
Some College (No Degree) -
Lansing Community College