Annie Whitelaw
Leander,Texas
Summary
Dynamic professional with robust expertise in customer service, multi-tasking, administration, and team leadership. Proficient in overseeing multi-line phone systems, distinguished for elevating client satisfaction and streamlining operational efficiency via effective problem-solving and clear communication. Successful in fostering productive environments and driving process improvements. Prioritizing and ensuring a customer first mentality and a commitment to exceeding expectations with every interaction.
Overview
12
12
years of professional experience
Work History
Receptionist
Leander ISD
01.2021 - 01.2024
- Efficiently managed a multi-line phone system, directing over 100 calls daily to appropriate staff and swiftly resolving inquiries.
- Fostered a professional and friendly environment for students, parents, visitors, and staff.
- Proactively identified, analyzed, and developed solutions in high-stress situations.
- Maintained a safe and organized office space, identifying operational improvement needs.
- Delivered clerical support to school staff and administration, enhancing overall productivity.
Quality Control and Fulfillment Team Lead
Grace and Lace
01.2018 - 09.2021
- Achieved a 98% order accuracy rate by meticulously processing and ensuring timely shipment of retail orders.
- Led a team of over 10 staff members, optimizing workload and workflow for maximum efficiency during peak business periods.
- Pioneered process enhancements that boosted order processing speed by 15%.
- Developed and maintained comprehensive daily reporting on company scorecards, emphasizing key performance indicators to uphold customer satisfaction.
- Collaborated effectively with customers and service teams to ensure a positive experience.
Administrative Assistant and Bookkeeper
North Shore Studio of Music
01.2012 - 01.2018
- Increased appointment efficiency by 20% through effective management of scheduling and client appointments.
- Addressed customer service and support inquiries, maintaining high client satisfaction levels.
- Accurately managed filing and data organization, contributing to improved office structure.
- Supervised financial transactions, including accounts payable and receivable, ensuring 100% accuracy.
Education
University of Nevada
Robert McQueen High School
Skills
- Customer support and service
- Effective communication
- Problem solving and resolution
- Scheduling management
- Data entry and organization
- Clerical and administrative support
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Conflict resolution strategies
- Time management skills
- Attention to detail
- Team leadership and development
- Process improvement initiatives
- Staff management and training
- Multi-line phone operation
- Office organization techniques
- Canva design skills
- Relationship building
Volunteer Experience
- Education Connection Volunteer Reading Assistant, Facilitated literacy development, supporting students in building reading skills., 2015- 2020
- Read Naturally Reading Assistant, Enhanced reading proficiency, contributing to improved student literacy rates., Austin, TX, Sammamish, WA, 2012-2019
- LEEF Ambassador and Volunteer Coordinator, Coordinated volunteer activities for Running Brushy Middle School PTA, streamlining event organization and community engagement., 2018-2019
- Vice-Chair, Strengthened community safety initiatives, fostering a secure environment., Leander, Texas, 2017-Present
- Parent Special Education Committee Member, Advocated for special education needs, influencing policy and resource allocation., Steiner Ranch Elementary, 2014-2016
- Parent Special Education Committee Member, Contributed to special education advocacy, enhancing educational support systems., Sammamish, WA, Issaquah, WA, 2011-2014
- Various Volunteer Roles, Engaged in various volunteer roles across multiple school districts, impacting educational and community programs., Leander ISD, Lake Washington SD, Lake Zurich CUSD, Washoe County SD, 2007- Present
Timeline
Receptionist
Leander ISD
01.2021 - 01.2024
Quality Control and Fulfillment Team Lead
Grace and Lace
01.2018 - 09.2021
Administrative Assistant and Bookkeeper
North Shore Studio of Music
01.2012 - 01.2018
University of Nevada
Robert McQueen High School
Similar Profiles
Hailey GratehouseHailey Gratehouse
Theatre Director at Austin ISD and Leander ISDTheatre Director at Austin ISD and Leander ISD
Angela M Ripa TeetersAngela M Ripa Teeters
Instructional Coach at Leander ISDInstructional Coach at Leander ISD
Vivian Shelin-ChakVivian Shelin-Chak
Pre-K IA at Leander ISDPre-K IA at Leander ISD
Dr. Amanda HardwickDr. Amanda Hardwick
Director of Humanities Curriculum at Leander ISDDirector of Humanities Curriculum at Leander ISD
Killian PignaultKillian Pignault
Sales Consultant at Penske automotiveSales Consultant at Penske automotive