Chinwendu Eneh
Enugu,Nigeria
Summary
Highly accomplished linguist with extensive experience in providing exceptional customer support services, specializing in translation, localization, and language education. Bilingual proficiency coupled with robust analytical and communication skills. Demonstrated success in collaborating with diverse, intercultural teams to deliver comprehensive language solutions. Committed to ongoing professional development and excellence in the field of Linguistics.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Digital Witch Support Community
01.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor, ensuring timely response to critical inquiries and tasks.
- Answered and screened calls proficiently, providing accurate information, scheduling appointments, and delivering detailed messages to facilitate efficient communication flow.
- Facilitated smooth operations by maintaining a well-organized database system, ensuring improved information accessibility and streamlined daily operations.
- Managed multiple priorities effectively under tight deadlines, maintaining attention to detail and ensuring client satisfaction through timely customer support via phone calls, emails, and live chat platforms.
Office Administrator
Consatro Nigeria Ltd.
02.2023 - 12.2023
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Direct Sales Agent
Union Bank Plc
01.2020 - 12.2022
- Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
English Language Teacher
National Youth Service Corps (NYSC)
04.2018 - 04.2019
- Developed instructional plans and learning materials, fostering student engagement and comprehension through tailored educational content.
- Facilitated dynamic classroom discussions and utilized explicit learning models to optimize student understanding and retention.
- Conducted comprehensive assessment of language proficiency, employing diverse evaluation methods to provide targeted feedback for student improvement.
- Integrated cultural elements into language instruction to promote cross-cultural understanding and enhance students' communication skills.
Education
Bachelor of Arts - Linguistics
Nnamdi Azikiwe University
Awka, Nigeria01.2017
First School Leaving Certificate - Primary School Education
Federal Airport Authority of Nigeria Staff School
Emene, Enugu08.2013
Senior School Certificate Examination (SSCE) - Senior Secondary School Education Certificate
Community Secondary School
Agbudu Udi LGA, Enugu State09.2012
Skills
- Team player
- Communication skills
- Proficient in research methods, and literature review
- Microsoft Outlook, Word, and Excel
- Organizational Skills
- Customer Support Service
- Language data Collection and analysis
- Classroom management
Timeline
Virtual Assistant
Digital Witch Support Community
01.2024 - Current
Office Administrator
Consatro Nigeria Ltd.
02.2023 - 12.2023
Direct Sales Agent
Union Bank Plc
01.2020 - 12.2022
English Language Teacher
National Youth Service Corps (NYSC)
04.2018 - 04.2019
Bachelor of Arts - Linguistics
Nnamdi Azikiwe University
First School Leaving Certificate - Primary School Education
Federal Airport Authority of Nigeria Staff School
Senior School Certificate Examination (SSCE) - Senior Secondary School Education Certificate
Community Secondary School
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