Annie Zamora
San Antonio,TX
Summary
Accomplished Risk Management Specialist II with a proven track record in fraud prevention and risk assessment at HEB. Recognized for building and leading high-performing teams, driving process efficiency, and fostering compliance. Proficient in MS Office, with strong analytical and communication skills. Consistently exceeds targets through proactive problem-solving and relationship-building initiatives. Dedicated to driving continuous improvement for organizational success.
Overview
19
19
years of professional experience
Work History
Risk Management Specialist II
HEB
01.2015 - Current
- Support senior partners with occupational and non-occupational claims.
- Conduct investigations on claims to detect and prevent fraudulent activities.
- Provide input on business requirements for projects or process changes related to fraud prevention and detection.
- Improve efficiency by making process improvements.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Supported MWT/ Store-member risk management team with multifaceted administrative assistance such as organizing and transmitting records.
Loan Processing Specialist
Wells Fargo
01.2013 - 01.2015
- Conducted weekly audits of loans by reviewing and clarifying mortgage documents.
- Produced presentations for leadership on accounts requiring further investigation.
- Planned, monitored, and maintained documentation related to foreclosure files.
- Suggested and implemented improvements to current procedures for streamlined process flow.
- Processed high volumes of transactions accurately, ensuring compliance with regulatory standards.
Lead Teller
Wells Fargo
01.2006 - 01.2013
- Developed and implemented advanced fraud prevention strategies.
- Lead team of eight employees to help build and develop a high-performing team.
- Conducted regular audits and reviews to ensure compliance with regulatory standards.
- Wrote thorough, suspicious activity reports on customer findings.
- Produced analytical reports that detailed trends, patterns, and risk factors in customer transaction activity.
- Analyzed and researched customer account activity to identify suspicious transactions.
- Exceeded sales targets consistently.
Education
Bachelor of Business Administration - Marketing
University of Phoenix
San Antonio, TXSkills
- Written and verbal communication
- Analytical and risk assessment
- Relationship building
- MS Office proficiency
- Multi-tasking and adaptability
- Proactive and organized
- Workflow prioritization
- Independent and team collaboration
- Confidential information handling
- Ability to handle highly confidential information with appropriate discretion
Timeline
Risk Management Specialist II
HEB
01.2015 - Current
Loan Processing Specialist
Wells Fargo
01.2013 - 01.2015
Lead Teller
Wells Fargo
01.2006 - 01.2013
Bachelor of Business Administration - Marketing
University of Phoenix
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