Annie Amilaina Faamoana
Pago Pago
Summary
Dedicated professional with a strong work ethic and integrity, experienced at LBJ Tropical Medical Center in managing patient records with confidentiality. Skilled in customer assistance and adept at multitasking, I excel in fast-paced environments, ensuring satisfaction and effective communication while utilizing Microsoft Office for accurate documentation.
Experienced with managing accounts and ensuring timely collections. Utilizes effective communication techniques to resolve disputes and maintain positive client relationships. Knowledge of financial record-keeping and compliance, ensuring accurate and efficient account management.
Overview
12
12
years of professional experience
Work History
Medical Records ( Admitting Clerk)
LBJ Tropical Medical Center
04.2023 - 08.2024
- Accurately collects patient demographic, medical history, and insurance information
- They maintain, distribute, and file patient medical records, ensuring confidentiality and adherence to procedures
- Scanning Patient record into file
- Keeping patient record confidential it's against HIPPA
Collection Clerk / Cashier
Island Business Center
04.2022 - 02.2023
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Monitoring accounts receivable, cash receipt reports, and updating account statuses.
- Contacting debtors via phone, mail, or other methods to remind them of overdue payments and negotiate payment plans
Waitress /Cashier Floor Supervisor
Cecilia Restaurant
04.2020 - 03.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier / Waitress
DDW CAFE
07.2013 - 08.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Waitress
Sadies By The Sea
10.2012 - 05.2013
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Nuuuli Voc-Tech High School
Nuuuli06-2012
Skills
- Patient interviews
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Microsoft office
- Customer service
Timeline
Medical Records ( Admitting Clerk)
LBJ Tropical Medical Center
04.2023 - 08.2024
Collection Clerk / Cashier
Island Business Center
04.2022 - 02.2023
Waitress /Cashier Floor Supervisor
Cecilia Restaurant
04.2020 - 03.2022
Cashier / Waitress
DDW CAFE
07.2013 - 08.2015
Waitress
Sadies By The Sea
10.2012 - 05.2013
High School Diploma -
Nuuuli Voc-Tech High School
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