Dolores Tautolo-Galeai
Pago Pago,AS
Summary
Results-driven professional prepared to lead and inspire teams towards achieving organizational goals. Extensive experience in developing and executing strategic initiatives that drive growth and operational excellence. Strong focus on team collaboration and goal achievement, adaptable to changing business needs. Skilled in strategic planning and financial management.
Overview
16
16
years of professional experience
Work History
Chief Executive Officer/Director
McDonalds American Samoa
Tafuna, American Samoa
09.2023 - Current
- Achieved a sixfold increase in corporate liquidity and 15% in annual net profits through diversifying revenue streams and the strategic reallocation of funds.
- Led the execution of a $5 million USD comprehensive re-branding project.
- Achieved over 5% growth in year-over-year sales by combining an existing and successful operational framework with flexible pricing models.
- Increased shareholder value by 30%, as a result of strategic asset management and expense prioritization.
- Spearheaded a quarterly employee bonus structure that aligns with customer experience metrics, improving CX scores and employee retention over 10%.
- Cultivated community partnerships through community contributions of over 3% or near half a million USD to local educational, sports-related, medical, and non-profit programs in a single year.
- Revamped data analytics and reporting structures, through heavy investments in technology and employee training to improve efficiencies across all departments.
- Strengthened the leadership pipeline through talent selection.
VP of Operations
McDonalds American Samoa
Tafuna, American Samoa
12.2018 - 08.2023
- Spearheaded and managed the acquisition of over $1 million USD in assets for future business expansions and development.
- Managed the orderly liquidation of assets & facilitated a company-wide employee severance program during dissolution of one of our restaurants; a project amounting to over $300,000USD.
- Procured and managed federal Covid-19 funding for the business of over $398,000USD in which 100% of funding was forgiven.
- Maintained and managed business risks during global pandemic disruptions and designed workspaces & flexible schedules to ensure safety, but remain operating.
- Led a diverse group of 8 direct reports.
- Contributed to long-term sustainability, developing & implementing eco-friendly & human rights business plans & practices. (100% plastic free by the end of 2026)
- Improved feedback loops by 100%.
- Led cross-functional teams of more than 5 people.
Restaurant Manager
McDonalds American Samoa
Tafuna, American Samoa
06.2016 - 11.2018
- Identified opportunities for cost savings, by analyzing monthly Profit & Loss reports, improving margins by over 2%.
- Enhanced staff communication and morale.
- Successfully oversaw entire operations.
- Ensured compliance with local and national regulations.
- Achieved year over year results.
- Collaborated with corporate teams and support staff.
- Maintained food quality, service, and cleanliness as per McDonald's standards.
- Consistently exceeded monthly sales targets.
- Built strong relationships with regular customers.
- Successfully handled all HR functions.
- Resolved customer complaints efficiently.
Finance Manager
McDonalds American Samoa
Tafuna, American Samoa
01.2014 - 05.2016
- Managed risk and investment efforts.
- Provided agile financial updates.
- Generated and managed cash flow, achieving an increase in weekly cashflow by over USD$10k.
- Optimized financial processes for efficiency through a complete tidying of company financials.
- Completed annual financial audits.
- Developed and guided financial strategy.
- Participated in board of directors' financial meetings.
- Developed and trained junior finance staff.
- Supervised the implementation of new accounting software.
- Ensured financial performance targets were aligned with market changes.
Purchasing Manager
McDonalds American Samoa
Tafuna, American Samoa
01.2012 - 12.2013
- Directed supply chain operations for all company departments.
- Ensured continuous stock availability and reduced risk of supply chain disruptions by implementing a combination of strategic logistic decisions.
- Identified cost-saving opportunities and flexible pricing strategies to improve gross profit margins by 1-2%.
- Maintained quality standards, and improved supply chain efficiency.
- Secured multiple sourcing options for critical inventory items.
- Worked closely with legal and compliance teams.
- Forecasted demand for all stock items.
- Maintained relationships with key suppliers.
- Negotiated supplier and shipping agreements.
- Implemented inventory management systems.
Manager
McDonalds American Samoa
Tafuna, American Samoa
01.2010 - 12.2011
- Developed employee engagement initiatives.
- Supervised quality assurance processes.
- Managed team performance.
- Achieved results over a period of 12 Months.
Education
MBA - Business Administration
Syracuse University
Syracuse, NY01.2022
Bachelor of Science - Business Management
Washington State University
Pullman, WA01.2009
Associate of Science - Business Management
American Samoa Community College
Pago Pago, Western District01.2007
Skills
- Visionary and results driven
- Innovative and strategic solutions developer
- Agile and flexible critical thinker
- Strategic business planner and execution
- Compliance and Risk Management
- Change Management Leadership
- Cross-functional team leadership
- Data-driven decision maker
- Investment and Divestment Strategy
- Board relations and governance
- Shareholder value enhancement
- Optimizing cost reduction and efficiencies
- Contract Negotiation and Management
Timeline
Chief Executive Officer/Director
McDonalds American Samoa
09.2023 - Current
VP of Operations
McDonalds American Samoa
12.2018 - 08.2023
Restaurant Manager
McDonalds American Samoa
06.2016 - 11.2018
Finance Manager
McDonalds American Samoa
01.2014 - 05.2016
Purchasing Manager
McDonalds American Samoa
01.2012 - 12.2013
Manager
McDonalds American Samoa
01.2010 - 12.2011
MBA - Business Administration
Syracuse University
Bachelor of Science - Business Management
Washington State University
Associate of Science - Business Management
American Samoa Community College