Annija Grosa Brown
New York,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Technical, Payment and Fraud Specialist
Getir/Gorillas
11.2021 - 09.2023
- Managed client complaints ensuring prompt resolution of issues to avoid escalation.
- Worked closely with Customer Service Team Leader to improve our procedures and templates.
- Managed communication and coordination between customer service department and the local operating warehouse teams.
- Organized and classified technical tickets to provide actionable data for improved customer service operations.
- Streamlined communication with Product Manager team to fix errors and glitches on company platforms.
- Enabled clients to solve technical issues by providing troubleshooting guidelines.
- Monitored fraudulent behavior and flagged customer accounts.
- Managed payment monitoring and streamlined refund processing procedures.
- Conducted trainings for new-hires and updated team members on new best practise processes.
Digital Marketing Specialist
SIA "WMW"
02.2019 - 12.2019
- Negotiated with casinos to get best casino promotional offers for the customers.
- Wrote SEO optimized content (e.g game reviews, gaming strategy, industry news). to sustain audience retention.
- Streamlined internal processes to increase efficiency in content creation, approval, scheduling, and distribution across multiple channels.
- Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
Store Manager & Social Media Content Creator
BLOW Concept Store
07.2018 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
- Responsible for strategizing and publishing social media content to raise brand awareness.
- Engaged in sales and customer service with clients both in person, over the phone, and online.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Cabin Crew Member
Wizz Air
08.2017 - 06.2018
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Provided First Aid and/or medical assistance in case of an emergency.
Administrative Secretary
SZK Architecture Office
04.2013 - 07.2015
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
Education
Bachelor's Degree - Design And Visual Communications
Latvian Art Academy
Riga, Latvia01.2016
Skills
- Attention to Detail
- Problem Solving
- Customer Service
- Data Analysis
- Data Collection
- Critical Thinking
- Decision Making
- Problem Resolution
Timeline
Technical, Payment and Fraud Specialist
Getir/Gorillas
11.2021 - 09.2023
Digital Marketing Specialist
SIA "WMW"
02.2019 - 12.2019
Store Manager & Social Media Content Creator
BLOW Concept Store
07.2018 - 01.2019
Cabin Crew Member
Wizz Air
08.2017 - 06.2018
Administrative Secretary
SZK Architecture Office
04.2013 - 07.2015
Bachelor's Degree - Design And Visual Communications
Latvian Art Academy
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