Annika Barker
Tuscaloosa,AL
Summary
Proven track record in enhancing customer experiences and fostering a positive learning environment, notably at Aquatots Swim Centre. Excelled in child supervision and creative thinking, boosting swimmer confidence and engagement. Demonstrated exceptional customer service and patience, ensuring guest satisfaction and loyalty at Towne Grill & Pub and Spring Creek BBQ. Offers 2 years of experience building programs, promoting engagement and delivering quality community recreational activities.
Overview
3
3
years of professional experience
Work History
Swim Instructor
Aquatots Swim Centre
05.2023 - 08.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Acquired over 40+ hours of in water and online water safety training
Hostess
Towne Grill & Pub
01.2022 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Volunteer
Ronald McDonald House
08.2020 - 05.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Hostess
Spring Creek BBQ
01.2021 - 10.2021
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Bachelor of Science - Biology
The University of Alabama
Tuscaloosa, AL12.2025
Skills
- Customer Service
- Patience and Empathy
- Child Supervision
- Creative Thinking
- Highly organized
- Attention to detail
- Self motivated
- Personal and friendly
- Equipment Management
- Time Management
Timeline
Swim Instructor
Aquatots Swim Centre
05.2023 - 08.2023
Hostess
Towne Grill & Pub
01.2022 - 06.2022
Hostess
Spring Creek BBQ
01.2021 - 10.2021
Volunteer
Ronald McDonald House
08.2020 - 05.2022
Bachelor of Science - Biology
The University of Alabama
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